phoneware aastra quick reference guide 2012/08/27
Aastra Phone Quick Reference Guide
Make a Call – Lift handset or press SPEAKER, dial number. To dial an extension number, simply
dial the three or four digit extension. You may press DIAL after dialing number to dial more quickly.
Redial – Press REDIAL button; scroll through previously dialed numbers using navigation keys; press
REDIAL again to place call.
Answering a Call – Lift handset or press SPEAKER/HEADSET button to answer handsfree.
Ending a Call – Press GOODBYE button or simply hang up handset.
Call Hold – Press HOLD button; To retrieve the call, press the line key on hold. When switching
between active calls, HOLD is automatic, so it is not necessary to press the HOLD button.
Transfer – Press TRANSFER; dial number; press DIAL; wait for answer to announce call; press
TRANSFER again to connect call.
Blind Transfer – Press TRANSFER; dial number; press TRANSFER; Hang up.
Monitored Extension Button – Can be used to view extension status, place calls to the
extension, and transfer calls. To transfer using a monitored extension button, simply press the button.
The call is transferred immediately.
ICOM – Perform a voice announcement through an extension’s speakerphone. Press ICOM button,
followed by extension number; speak after the tone.
3-Way Conferencing – While on a call, press CONF; dial second number; press CONF again.
Parking a Call – Press a PARK button on your phone; call will show on hold on this button; call
can be retrieved from any other phone by pressing the flashing PARK button.
Manual Park – Press TRANSFER * 0 0 DIAL; automated voice will tell you the park orbit number;
hang up. To retrieve a call manually, press * 0 X DIAL, i.e. * 0 1 DIAL. Call will be retrieved from the
desired park orbit.
Do Not Disturb – Press to send calls directly to your voicemail without ringing your phone.
Voicemail – Press VOICEMAIL button; enter your password if prompted. Your voicemail can be
configured to not require a password when accessed from your telephone if desired.
Transfer to Voicemail – Press TRANSFER; dial 8; dial extension; press Transfer again.
Comm Portal – Using your internet browser on your computer, visit www.azphoneware.com and
select Login/User Commportal Login. Gives access to missed calls, voicemail messages, setup, and more.
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