Name: Alcatel-Lucent OPENTOUCH ALE-500
Brand: Alcatel-Lucent
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OPENTOUCH

SUITE FOR MLE

ALE-500 Enterprise DeskPhone

ALE-400 Enterprise DeskPhone

ALE-300 Enterprise DeskPhone

User Manual

8AL90399ENAAed01

W2140

Table of Contents4
Getting to Know Your Telephone9
Enterprise Deskphone9
Phone Description9
Virtual Keyboard / Virtual Add-On Module10
Ordering Options and Supported Accessories10
Enterprise Deskphone11
Phone Description11
Ordering Options and Supported Accessories12
Enterprise Deskphone13
Phone Description13
Ordering Options and Supported Accessories14
Removable Keys (ALE-400, ALE-300)14
To Install New Keys15
Compatible Accessories15
Unboxing16
Smart Pad17
Description17
Smart Pad Gesture18
Led18
Change the Theme (Skin) of Your Phone20
Welcome Screens21
Homepage Description21
Choose the Page Displayed by Default on the Telephone21
Main Screen and Navigation Keys22
Call Management Screen23
User Local Menu24
Status Icons/ Call Icons26
Permanent Features Keys27
Alphanumeric Keyboard (ALE-400, ALE-300)28
Connectors29
Description of the Connectors29
Plug in the Phone29
Power Boost29
Audio Encryption29
Using Your Telephone30
Identify the Terminal You Are on30
Consulting the Call Log30
Consulting All Calls30
Delete the Entry30
Delete All Call Logs30
Making a Call30
Receiving a Call31
Ignore the Call31
Switching between Audio Modes32
Activating the Loudspeaker During a Conversation (Handset Lifted) - Group Listening Feature33
Making Calls by Name (Company Directory)33
Make Calls Via Your Programmed Call Keys (Perso Page/F1 and F2 Keys/Add-On Module)34
Redialing34
Callback Requests34
Call Back an Unanswered Call35
Call Back the Last Caller35
List of Last Callers35
Delete the List of Unanswered Calls35
Requesting Automatic Callback if Internal Number Is Busy35
Cancelling an Automatic Callback36
Receiving Interphony Calls36
Sending DTMF Signals36
Mute, so that Your Contact Cannot Hear You37
From the Set37
From the Bluetooth® Handset (Bluetooth® Wireless Handset)37
From the Headset37
Forwarding Calls to Your Voice Message Service37
Consulting Your Voice Mailbox37
Sending a Text Message to an Internal Contact38
Consulting Text Messages39
Lock / Unlock Your Telephone39
Placing a Call on Hold (Hold)39
Exclusive Hold39
Common Hold40
Call Parking40
Making a Second Call During a Conversation41
Answering a Second Call During a Conversation41
Switching between Calls (Broker Call)42
Transferring a Call42
Three-Way Conference with Internal And/Or External Contacts (Conference)42
Cancel Conference and Return to First Contact (if Conference Is Active)42
Hang up on All Participants (if Conference Is Active)42
After the Conference, to Leave Your Two Contacts Talking Together43
View Information about the Other People in the Conference43
N-Party Conference43
Meet Me' Conference43
Initiate a 'Meet Me' Conference43
Join a 'Meet Me' Conference44
Intrusion into an Internal Conversation (Barge-In)44
Protect a Call against Intrusion44
Signal Malicious Calls44
Recording the Current Conversation44
Forwarding Calls to Another Number (Immediate Forward)45
Forwarding Calls if You Do Not Answer or if You Are Busy45
Do Not Disturb45
Forwarding Your Calls from the Receiving Terminal ('Follow Me')46
Applying a Selective Forward46
Forwarding Calls to Your Pager46
Cancelling All Forwards47
Leaving a Text Message for Internal Callers47
Sending Predefined Message47
Sending a Message to Complete47
Sending a New Message47
To Deactivate the Forward to Text Feature47
Answering the General Bell47
Manager/Assistant Filtering48
Call Pick-Up48
Hunting Groups48
Hunting Group Call48
Temporary Exit from Your Hunting Group48
Return into Your Group48
Calling an Internal Contact on His/Her Pager49
Answering a Call on Your Pager49
Calling a Contact on His/Her Loudspeaker49
Broadcasting a Message on the Loudspeakers of a Station Group49
Managing Your Charges49
Charging Your Calls Directly to Business Accounts49
Finding out the Cost of an Outside Call Made by an Internal User from Your Terminal49
ACD: Agent Set/ Supervisor Station50
Agent Set50
Open an Agent Session (Logon) - Agent Set50
ACD Application Welcome Screen - Agent Set50
Close an Agent Session (Logoff)51
Supervisor Station51
Open a Supervisor Session (Logon)51
Processing Group- Supervisor Entry/Withdrawal51
Supervision or Acceptance of an Assistance Request52
Do more with Your Desk Phone53
Configure Your Phone for Remote Working53
Access to the Administration Menu of the Desk Phone53
First Connection as Remote Working54
Change the Configuration55
PIN Code55
Reset Your PIN Code55
Reconnect Your Desk Phone in Your Business Place56
Reconnect Your Desk Phone in Remote Place56
Beacon: Using Your Desk Phone for Geo-Localization in the Enterprise57
Visual Notification Assistant (VNA)58
Programming Your Telephone59
Initializing Your Voice Mailbox59
Customizing Your Voice Greeting59
Modify the Password for Your Phone Set59
Modify the Password for Your Voice Mailbox60
Adjusting the Audio Functions60
Choose the Tune60
Adjusting the Ringer Volume60
Audio Ambiences61
Hearing Aid61
Adjusting the Brightness of the Desk Phone62
Auto-Adjusting of the Brightness62
Adjust the Brightness When the Phone Is Not in Use62
Adjust the Brightness When the Phone Is in Use62
Adjust the Dimmed Brightness When the Phone Is Not in Use62
Set the Delay before the Brightness Is Dimmed When the Phone Is Not in Use (Screensaver)62
Selecting the Welcome Page63
Selecting Language63
Programming Keys for Call Numbers and Functions (Perso Page/F1 and F2 Keys/Add-On Keys)63
Customize the Color and the Style of Programmable Softkeys64
Modify a Programmed Key65
Delete a Programmed Key65
Programming an Appointment Reminder65
Call the Associated Set66
Forward Your Calls to the Associated Number66
Modify the Associated Number66
The Tandem Configuration66
Create, Modify or Consult Your Interphony List (Max. 10 Numbers)67
Install a USB Accessory (Headset, Handsfree, Loudspeaker)67
Installing a Bluetooth® Wireless Technology Headset (Pairing)67
Manage Connected Devices68
List of Connected Devices68
Default Device68
Using a Bluetooth® Wireless Technology Headset69
Display All Paired Bluetooth® Devices69
Removing a Bluetooth® Accessory (Headset, Handset, Etc.)69
Contacting Your Administrator (Technical Support)69
Date Code / Technical Code69
Software Version69
Hardware Model70
Documentation70
Rainbow70
Legal Notice70
Access to Administrator Configuration70
Auto Update the Desk Phone Via USB Key71
Send Your Desk Phone or Your Add-On Module to Support71
Copy Logs on USB Drive71
Accessories72
List of Accessories72
USB Accessories72
Bluetooth® Accessories72
Other Headsets72
Other Accessories72
WB Cordless Handset73
Description73
Unboxing74
Led74
Installing or Replacing the Bluetooth® Handset Battery74
Enable Bluetooth75
Pairing and Connecting the Bluetooth® Wireless Handset76
Information about the Connected Handset and the Battery Level76
Voice Prompts77
Activate/Deactivate the Beep Touch Instead of the Voice Prompts77
Locate Your Handset77
Remove the Handset78
Upgrade the Handset78
SWB Corded Handset79
Description79
Unboxing79
Install a Comfort Wired Handset79
Magnetic Alphabetic Keyboard: ALE-100 Keyboard (USB)80
Description80
Unboxing80
Installation80
How to Use the Keyboard81
Customization Kit82
Description82
Unboxing82
Remove or Install the Customization Kit82
Key Expansion Module85
Description85
Unboxing85
Connectors85
Installation86
Smart Pad89
LED Description89
Programming Keys89
Wall Mounting Kit90
Wall Mount Installation90
Wireless Module92
Description92
Unboxing92
Installation92
Third Parties Headset Certified in Developer and Solution Partner Program (DSPP)93
Technical Specifications94
Ordering Information95
Guarantee and Clauses96
Safety Instructions96
Regulatory Statements97
Quick Guide100

Alcatel-Lucent OPENTOUCH ALE-500 User Manual

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Alcatel-Lucent OPENTOUCH ALE-500 Specifications

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Brand	Alcatel-Lucent
Model	OPENTOUCH ALE-500
Category	IP Phone
Language	English