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IP500 V2
Avaya IP500 V2 User Manual
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15-601042 Issue 28c - (19 August 2013)
Installing IP500/IP500 V2
IP Office 9.0
2
Table of Contents
Default Chapter
5
Table of Contents
5
1 System Overview
11
Additional Documentation
14
Repair
14
Rohs
14
IP Office Modes
15
System SD Cards
16
Overall Capacity
17
Hardware Support Summary
18
Feature Support Summary
20
Control Units
21
IP500 V2 System Components
22
IP500 Office System Components
24
Control Unit Cards
26
IP500 Base Cards
26
IP500 Trunk Cards
29
IP400 Trunk Cards
30
Other Cards
31
External Expansion Modules
32
IP500 External Expansion Modules
34
IP400 External Expansion Modules
36
Connecting External Expansion Modules
38
Power Supplies and Cables
39
Power Supplies
39
Power Supply Cords
40
Power Supply Backup
41
Cabling and Cables
42
Grounding
44
Lightning Protection/Out-Of-Building Connections
45
Wall and Rack Mounting
46
Feature Keys and Licenses
47
IP Office Phones
48
Voip
49
Voice Compression Channels
50
Supported Country Locales
51
IP Office Software Applications
52
Programming Applications
53
User Applications
54
Voicemail Applications
54
Call Logging Applications
55
Call Center Applications
55
CTI Applications
55
Training
56
Web Sites
56
Emergency and Power Failure Ports
57
2 Installation Requirements
59
Environmental Requirements
60
Space Requirements
61
IP500 and IP500 V2 Control Units
62
External Expansion Modules
62
Wall Mounting
63
Rack Space Requirements
64
3 Administration Software
65
IP Office Web Manager
66
Installing the Admin Applications
67
Installer PC Connection
69
Starting IP Office Manager
70
Starting System Status Application
71
Starting System Monitor
72
4 IP500 V2 Installation
73
4. IP500 V2 Installation
74
Tools and Equipment Required
75
Documentation
76
Unpacking
77
SD Card Preparation
78
Upgrade the Card Firmware
79
Creating an Offline Configuration File
80
Adding a Pre-Built Configuration File
81
Adding a License File
81
Adding a 9600 Series Screen Saver File
81
Adding Music on Hold Files
82
IP500 Card Installation
83
Fitting IP500 Daughter Cards
83
Fitting IP500 Legacy Cards
85
Inserting IP500 Base Cards
86
Wall Mounting
87
Wall Mounting Kit
88
Rack Mounting
89
Connecting External Expansion Modules
90
Grounding
92
Network Connection
93
Starting the System
94
Checking the Leds
95
Changing the System to Standard Mode
97
Manually Changing the System to Standard Mode
97
Automating the Change to Standard Mode
98
Connecting Phones
99
Analog Phones
99
ETR Phones
99
DS Phones
99
TCM Phones
100
IP/SIP Phones
100
5 Initial Configuration Using IP Office Manager
101
5. Initial Configuration Using IP Office
102
Entering Licenses
103
Setting the System Locale
104
Changing the IP Address Settings
105
Changing the Default Passwords
106
Extension Numbering
108
Disable Unused Trunks
110
Setting the Digital Trunk Clock Source
112
Setting the Trunk Prefixes
114
DS16B/30B Port Mode Selection
115
6 On-Boarding
117
On-Boarding
118
7 SD Card Management
121
7. SD Card Management
122
Booting from the SD Cards
124
Creating an IP Office SD Card
126
Viewing the Card Contents
128
Backing up to the Backup Folder
129
Backup to the Backup Folder Using IP Office Manager
129
Backup to the Backup Folder Using System Status Application
129
Backup to the Backup Folder Using a System Phone
129
Backup to the Backup Folder Using a IP Office Web Manager
130
Restoring from the Backup Folder
130
Restoring from the Backup Folder Using IP Office Manager
130
Restoring from the Backup Folder Using System Status Application
130
Restoring from the Backup Folder Using a System Phone
130
Restoring from the Backup Folder Using IP Office Web Manager
131
Backing up to the Optional SD Card
133
Backing up to the Optional SD Using IP Office Manager
133
Backing up to the Optional SD Using System Status Application
133
Backing up to the Optional SD Using IP Office Web Manager
134
Backing up to the Optional SD Using a System Phone
134
Restoring a Configuration from an Optional Card
135
Restoring from the Optional SD Using IP Office Manager
135
Restoring from the Optional SD Using a System Phone
135
Loading Software from an Optional SD Card
136
Loading Software from the Optional SD Using IP Office Manager
136
Loading Software from the Optional SD Using a System Phone
136
Backing up to a PC
137
Restoring from a PC
137
Upgrading Card Software
139
Memory Card Shutdown/Removal
140
Shutdown a Card Using IP Office Manager
140
Shutdown a Card Using System Status Application
140
Shutdown a Card Using IP Office Web Manager
141
Shutdown a Card Using a System Phone
141
Memory Card Startup
142
Startup a Card Using IP Office Manager
142
Startup a Card Using System Status Application
142
Startup a Card Using IP Office Web Manager
142
Startup a Card Using a System Phone
142
8 Additional Processes
143
8. Additional Processes
144
Switching off a System
145
Shutdown a System Using IP Office Manager
145
Shutdown a System Using System Status Application
146
Shutdown a System Using a System Phone
146
Shutdown a System Using the AUX Button
146
Shutdown a System Using IP Office Web Manager
146
Rebooting a System
147
Reboot a System Using IP Office Manager
147
Reboot a System Using IP Office Web Manager
148
Reboot a System Using the Reset Button
148
Rebooting a System Using a System Phone
148
Changing Components
149
Like for Like Replacement
150
Higher Capacity Replacement
150
Lower Capacity Replacement
150
Adding a New Component
150
Permanent Removal
151
Replacemnt with a Different Type
151
Defaulting the Configuration
152
Defaulting the Configuration Using IP Office Manager
152
Defaulting the Configuration Using IP Office Web Manager
152
Defaulting the Configuration Using the Reset Button
152
Default the Configuration Using a System Phone
153
Defaulting the Configuration Using Debug
153
Defaulting the Configuration Using Boot Loader
154
Defaulting Security Settings
155
Defaulting Security Using IP Office Manager
155
Defaulting Security Using IP Office Web Manager
155
Defaulting Security Using the RS232 Port
156
Defaulting Security Using the Boot Loader
157
Loading a Configuration
158
Creating an Offline Configuration File
159
Loading a Configuration Using IP Office Manager
160
Loading a Configuration Using IP Office Web Manager
160
Loading a Configuration Onto a System SD Card
160
Upgrading Systems
161
Upgrade Using the Upgrade Wizard
162
Remote Upgrade the System SD Card Using Manager
164
Upgrading the SD Card Locally
164
Upgrading an SD Card in a PC
165
Upgrading Using IP Office Web Manager
166
Swapping Extension Users
168
Out of Building Telephone Installations
169
DS Phones
170
Analog Phone Barrier Box
171
Rack Mounting Barrier Boxes
172
Using the External Output Port
173
Port Connection
173
So8 BRI Module
174
Example 1: ISDN Terminal
174
Example 2: Video Conference
175
Snmp
177
Installing the IP Office MIB Files
178
Enabling SNMP and Polling Support
180
Enabling SNMP Trap Sending
180
AUX Button
181
Reset Button
181
RS232 Port Maintenance
182
Erasing the Core Software
183
Erasing Core Software Using the Reset Button
183
Erasing Core Software Using Debug
184
Erasing Core Software Using the Boot Loader
185
Enabling IP Office Web Manager
186
9 IP500 Basic Installation
187
IP500 Tools Required
188
IP500 Read the Documentation
189
IP500 Unpacking
190
IP500 Card Installation
191
IP500 Daughter Card Preparation
191
IP500 Legacy Card Preparation
193
IP500 Card Insertion
194
Inserting the Feature Key
195
Applying Power
196
Check the CPU LED
198
Upgrading the Core Software
199
Receiving the Configuration
200
Adding Licences
201
Adding External Expansion Modules
202
Rack Mounting
204
Wall Mounting
205
Wall Mounting Kit
206
Wall Mounting Kit V1
207
Grounding
208
10 System Components
209
10. System Components
210
IP500 V2 Control Unit
211
IP500 Control Unit
214
IP500 Base Cards
217
4-Port Expansion Card
220
Analog Phone
221
ATM Combination Card
222
BRI Combination Card
224
Unified Communications Module
225
Digital Station
227
ETR6 Card
228
Legacy Card Carrier
230
TCM8 Digital Station
231
VCM
232
IP500 Trunk Daughter Cards
234
Analog Trunk Card
235
BRI Trunk Cards
237
PRI Trunk Cards
238
IP500 External Expansion Modules
239
Analog Trunk 16
241
BRI So8
243
Digital Station 16/30
245
Digital Station 16A/30A
247
Digital Station 16B/30B
250
Phone 16/30
252
Feature Keys
254
IP500 V2 System SD Cards
254
IP500 Smart Card
256
IP400 Trunk Cards
257
Analog Trunk Card Uni (ATM4U)
258
Analog Trunk Cards (ATM4)
259
BRI Trunk Cards
259
T1 PRI Trunk Cards
260
E1 PRI Trunk Cards
260
E1R2 PRI Trunk Cards
261
IP400 Internal Cards
262
Embedded Voicemail Memory Cards
262
Voice Compression Modules
263
IP400 Expansion Modules
264
Analog Trunk 16
266
Digital Station V2
268
Digital Station
270
Phone V2
272
Phone
274
So8
276
Mounting Kits
278
IP500 Wall Mounting Kits
278
Barrier Box Rack Mounting Kit
278
Phones
279
9611G
327
9620L, 9620C
328
9621G
330
9630G
331
9640, 9640G
333
9641G
335
9650, 9650C
336
Audio Conferencing Unit
338
Etr 6, Etr 6D
339
D100 Series
340
Etr 18, Etr 18D
341
Etr 34D
342
M7100
343
M7100N
343
M7208
344
M7208N
344
M7310
345
M7310N
345
M7324
346
M7324N
346
T7000
347
T7100
347
T7208
348
T7316
349
T7316E
350
T7406, T7406E
351
T3 Classic
352
T3 Comfort
353
T3 Compact
354
Phone Add-Ons
355
Rim
356
Bm32
358
Dbm32
359
Eu24
360
Eu24Bl
361
KLM Module
362
Smb24
363
T3 Dss
364
T7316E KEM
365
Xm24
366
Ancilliary Systems
367
Digitial Mobility Solution
367
Dect R4
368
Applications
369
IP Office Application Server
370
Contactstore
371
Customer Call Reporter
372
IP Office Manager
373
Monitor
374
One-X Portal for IP Office
375
Flare Experience for IP Office
376
Softconsole
378
IP Office Video Softphone
379
System Status Application
380
Tapi
381
Voicemail Pro
382
Single Windows Server Support
384
IP Office Ports
384
Operating System Summary
385
Physical Ports
387
Cables
388
ANALOG Port
390
AUDIO Port
390
BRI Port (So)
391
BRI Port (To)
392
DC I/P Port
393
DS Ports (RJ45)
393
EF Port
394
ETR Port
394
EXPANSION Port
395
EXT O/P Port
395
LAN Port
396
PF Port
397
PHONE (POT) Port
398
PRI Port
399
RS232 Port (DTE)
400
TCM Port (RJ21)
401
TCM Port (RJ45)
401
Licences
402
System Edition Licenses
403
Upgrade Licenses
404
Trunk Licensing
405
Telephone/Endpoint Licenses
406
User Licenses
407
Voicemail Pro Licenses
410
Customer Call Reporter Licenses
412
Trial Licenses
413
CTI Licenses
414
Other Licenses
414
Hardware Software Compatibility
415
Hardware PCS Levels
421
Taa
421
11 Safety Statements
423
Lightning Protection/Hazard Symbols
424
Lithium Batteries
424
Trunk Interface Modules
425
Further Information and Product Updates
426
Port Safety Classification
426
EMC Directive
427
Regulatory Instructions for Use
428
Australia
428
Canada
428
China
429
European Union
430
New Zealand
430
FCC Notification
431
Compliance with FCC Rules
433
Index
435
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Avaya IP500 V2 Specifications
General
Full duplex
Yes
Data transfer rate
0.1 Gbit/s
Ethernet LAN (RJ-45) ports
2
Input voltage
100 - 240 V
Input frequency
50/60 Hz
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