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Flame is yellow
or orange
New burner may have residual manufacturing
oils
Burn grill for 15 minutes on
(HIGH) with the lid closed
Spider webs or insect nest in venturi Clean venturi
Food residue, grease, etc. on burners Clean burner
Poor alignment of valve to burner/venturi tube Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds Do not use grill in high winds
Low on LP Gas Exchange, refill or replace LP gas tank
Overfilling prevention device may have been
activated
Refer to “Sudden drop in gas flow or reduced flame height” (see above)
Flare-up
Grease buildup Remove and clean all grill parts per “Cleaning and Care” section
Excess fat in meat Trim fat from meat before grilling
Excessive cooking temperature Adjust to lower cooking temperature
Persistent grease
fire
Grease trapped by food buildup around burner
system
1. Turn control knobs to “
OFF”
2. LP: Turn LP gas tank valve to “CLOSED”
NG: Turn natural gas main valve to “OFF”
3. Leave lid in closed position and let fire burn out
4. After grill cools, remove and clean all parts per “Cleaning and Care”
section
Flashback (fire in
burner tube(s))
Burner and/or burner/venturi tube are blocked
Clean burners and/or burner/venturi tube(s)
Inside of lid is
peeling (like
paint peeling)
The lid is coated/painted
Grease buildup has turned to carbon and is flaking off – clean thoroughly
per “Cleaning and Care” section
Troubleshooting (Continued)
Problem Possible Cause Prevention/Cure
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