AWA Troubleshooting
Troubleshooting
Please review this section before you call Baker Instrument Company or
return the unit.
Self Help and Diagnostics
Problems in testing often crop up. If you are experiencing a problem and believe the
problem might be with the Baker Instrument Company Advanced Winding Analyzer,
please take the following steps before calling or returning the unit.
By performing these procedures and having the requested information available, Baker
Instrument Company’s Service or Applications Departments will be able to better
analyze your situation and provide the appropriate response. Either department may be
reached toll-free at 800-752-8272 or 970-282-1200 for assistance.
Step #1: Basic Information
Take down all basic instrument information, including the following:
Model # example: AWAIII
Serial # example: 121
Product # example: 99-A312-00E
Note: All information above is located on the rear panel product label. If the tester has
special options installed that you are aware of, please note these. Any and all information
you know or can derive would be of help! A great tool would be a printout or sketch of
the waveforms displayed on the tester.
Step #2: Applications or Service Problem?
Generally, if a problem is noted Only when testing a specific motor/generator or other
coil type, then Applications would be involved. See Applications: What to do First!
Please call Baker Instrument Company, Sales Department for Applications assistance.
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