TROUBLESHOOTING
24
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ENG
PROBLEM WHAT TO DO
Poor sound quality
Use a dierent music source.
Connect a dierent device.
Move the device closer to the frames and away from any
interference or obstructions.
Turn o any audio enhancement features on the device or
music app.
Frames don’t charge
Make sure the pins on the charging cable are correctly aligned
with the charging port on the frames and magnetically snapped
into place.
Secure both ends of the charging cable.
If the frames have been exposed to high or low temperatures,
let the frames return to room temperature and then try
charging again.
Try a dierent USB wall charger or computer.
Microphone isn’t picking
up sound
Make sure the microphone opening on the right temple is
not blocked.
Try another phone call.
Try another compatible device.
Device not responding to
button presses
For multi-press functions: vary speed of presses.
Make sure your music app supports the function.
Power o and then power on your frames.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the frames from the Bluetooth list on your device.
Connect again (see page 17).
Try another compatible device.
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