Bose QC35-SERIES 2 HEADPHOES
Factory Reset
Resetting your Bluetooth® headphones can help fix minor issues, such as a
poor connection, sound issues, or streaming performance.
Follow these steps to reset the headphones:
1. Turn the headphones off and wait for 30 seconds
2. Plug the headphones into a USB power supply via a USB cord and wait 5 seconds.
(Power supply needs to be plugged into a working outlet)
3. Unplug the USB cord from the headphones and wait 1 minute
4. Turn the headphones on and test if they work properly
Note: Performing this reset does not clear the pairing list on your
headphones.
Clearing the
headphone pairing list
Applies to:
• QuietComfort 35 wireless headphones I
• QuietComfort 35 wireless headphones II
Slide the power switch to the Bluetooth® symbol and hold for 10 seconds
until you hear “Bluetooth device list cleared.”
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