Cisco IP Phone 6821 Multiplatform Phones Quick Start Guide
September 2018Copyright © 2018 Cisco Systems, Inc. All rights reserved.
Your Phone
1
Incoming call or voicemail indicator
2
Line and feature buttons
3
Softkeys
4
Navigation
5
Applications and Headset
6
Mute and Speakerphone
7
Volume
Line and Feature Buttons
Use the line and feature buttons to view calls on a line,
access features such as Speed Dial, and to perform tasks
such as resuming a held call.
Buttons illuminate to indicate status:
x Green, steady: Line is idle
x Red, steady: Line in use
x Red, flashing: Incoming or held call
x Amber, steady: Line is unregistered
Place a Call
Enter a number and pick up the handset.
Answer a Call
Press the flashing red line button.
Put a Call on Hold
1. Press Hold.
2. To resume a call from hold, press Hold again.
View Your Recent Calls
1. Select a line to view.
2. Press Recents.
Transfer a Call to Another Person
1. From a call that is not on hold, press Transfer.
2. Enter the other person’s phone number.
3. Press Call.
4. Press Transfer again (before or after the party
answers).
Add Another Person to a Call
1. From an active call, press Conf.
2. Enter the number you want to join and press Dial.
3. Once the call is connected, press Conf again.
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