QUICK START
Cisco Unified IP Phone 6921
1 Dial
2 Answer
3 Mute
4 Voicemail
5 Divert
6 Forward All
7 Hold
8 Conference
9 Trans fe r
10 Call History
11 Directories
12 Shared Lines
13 Settings
14 Navigation
15 Tips
Note For best results, print on 8.5 x 14”
(legal-sized) paper.
1 Dial
To place a call, pick up the handset and dial a
number. Or, try one of these alternatives.
Redial the last number
Press the Redial softkey.
Dial on-hook
1. Enter a number when the phone is idle.
2. Lift the handset or press one of these: a line
button, the Call softkey, the headset
button, the speakerphone button, or the
round Select button in the Navigation bar.
Speed dial
Do one of these:
• Enter a speed dial item number and press the
SpeedDial softkey.
• Press the down arrow on the Navigation bar
when the phone is idle. Then scroll to a
speed-dial item and press the round Select
button in the Navigation bar.
The Navigation bar is located in the middle of
the phone, above the keypad.
2 Answer
New Call indicators:
• A flashing red light on your handset
• A flashing amber line button
• An animated icon and caller ID
To answer the call, lift the handset. Or, press the
flashing amber line button, the Answer softkey, or
the unlit headset or speakerphone button.
Answer with multiple Lines
If you are talking on the phone when you get
another call, press the flashing amber line button to
answer the second call and put the first call on hold
automatically.
Your phone supports both one call per line or many
calls per line. Ask your administrator about which
option is right for you.
3 Mute
1. While on a call, press the Mute button .
The button glows to indicate that Mute is on.
2. Press Mute again to turn Mute off.
4 Voicemail
When you get a new message, your phone provides
these indicators:
• A solid red light on your handset
• A stutter dial tone (if available)
• “New Voicemail” message on the screen
Listen to messages
Press the Messages button and follow the
voice prompts.
If you have multiple lines, you can check messages
for a specific line by pressing the line button first.
5 Divert
Press the Divert softkey when the call is ringing,
active, or on hold. Divert redirects an individual
call to voicemail (or to another number set up by
your system administrator).
If you want to redirect all incoming calls to another
number, use Forward All. To silence your ringer,
see Tips.
6 Forward All
1. Press the Fwd All softkey.
2. Enter a phone number or press the Messages
button to forward all calls to voicemail.
3. Look for confirmation on your phone screen.
4. To cancel call forwarding, press Fwd OFF.
To set up forwarding remotely or on Line 2 (if
supported), access your User Options web pages.
Contact your system administrator for details.
7 Hold
1. Press the Hold button .
The hold icon appears and the line button
flashes green.
2. To resume a call from hold, press the flashing
green line button or the Resume softkey.
8 Conference
1. From a connected call (not on hold), press the
Conference button .
2. Make a new call.
3. Press the Conference button or the Conference
softkey (before or after the party answers).
The conference begins and the phone displays
“Conference.”
4. Repeat these steps to add more participants.
The conference ends when all participants hang up.
Conference across lines
You can combine two calls on two lines into a
conference (phones with multiple lines only).
1. From a connected call (not on hold), press the
Conference button .
2. Press the line button for the other (held) call.
The conference begins and the phone displays
“Conference.”
View and remove participants
During a conference, press the Details softkey. To
remove a participant from the conference, scroll to
the participant and press the Remove softkey.
9 Transfer
1. From a connected call (not on hold), press the
Transfer button .
2. Enter the transfer recipient’s phone number.
3. Press the Tra nsf er button or the Tr an sf er
softkey (before or after the recipient answers).
The transfer completes.
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