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PLACING CALLS

To place a call:

! Lift the handset or

Press the Speaker button or

Press the Headset button or

Press the New Call softkey or

Press a line button

! Dial the number

To place a second call on the same

line:

! Press the Hold button

! Press the New Call softkey

! Dial the number

To call an extension number:

! Dial the 5-digit extension number

To call the Receptionist:

! Dial 0

To call an external telephone

number:

! Dial 9 + 1 + telephone number

To call Emergency Services:

! Dial 911 or 9 + 911

To redial the last number called:

! Press the Redial softkey

To place a speed dial call:

! While on-hook, enter the speed

dial code

! Press the SpeedDial softkey

ANSWERING CALLS

To answer an incoming call:

! Lift the handset or

Press the Speaker button or

Press the Headset button or

Press the Answer softkey or

Press the flashing line button

To answer a second incoming call:

! Press the flashing line button

To answer a call on a shared line:

! Press the flashing line button

CALL PICK UP

To answer a ringing call on a call

pickup group members phone:

! Go off-hook

! Press the PickUp softkey

SINGLE NUMBER REACH (SNR)

To activate/deactivate SNR from

your desk phone:

! Press the Mobility softkey

! Press the Select softkey to

Enable/Disable Mobile Connect

To switch from your desk to your

remote phone:

! Press the Mobility softkey

! Press the Select softkey to Send

call to Mobile Phone

! Answer your remote phone

To switch from your remote phone

to your desk phone:

! Hang up the call on your remote

phone

! Press the line button your desk

phone

DECLINE

To immediately forward a ringing

call to voicemail:

! Press the Decline softkey

ENDING CALLS

To end a call:

! Replace the handset or

Press the Speaker button or

Press the Headset button or

Press the End Call softkey

CALL HOLD

To place a call on hold:

! Press the Hold button

To retrieve a held call:

! Press the Hold button or

Press the Resume softkey or

Press the flashing line button

To toggle between two held calls

on the same line:

! Press the flashing line button

To toggle between three or more

held calls on the same line:

! Press the flashing line button

! Navigate to the held call

! Press the Resume softkey

To toggle between held calls on

shared lines:

! Press the flashing line button

CALL TRANSFER

To transfer a call:

! Press the Transfer button

! Dial the extension number or

9 + 1 + telephone number*

! Option: Announce the caller

! Press the Transfer button or

Transfer softkey or hang up

If no answer or the line is busy:

! Press the Cancel softkey

! Press the Resume softkey or

Press the flashing line button

To toggle between calls:

! Press the Swap softkey

To transfer two calls on the same

line to one another:

! While connected to an active call,

press the Transfer button

! Press the flashing line button

! Press the Yes softkey to confirm

and complete the transfer

To transfer a call to a subscriber’s

voice mailbox:

! Press the Transfer button

! Dial * + the voice mailbox number

! Press the Transfer button or

Transfer softkey or hang up

CALL PARK

To put a call on hold at one phone

and retrieve it at another:

! Press the Park softkey

Note: Displayed park number: 8000X

! Hang up

To retrieve a parked call:

! Dial the park number: 8000X

CALL FORWARD ALL CALLS

To immediately forward all your

incoming calls to another number:

! While on-hook, press the Fwd All

softkey

! Dial the extension number or

9 + 1 + telephone number or

Press the Messages button

To deactivate call forwarding:

! Press the Fwd Off softkey

DO NOT DISTURB

To disable/re-enable the ringer for

all incoming calls:

! While on-hook, press the DND

softkey

CONFERENCE CALLING

To place up to a 16-way conference

call:

! While connected to an active call,

press the Conference button

! Dial the next participant

! Option: Announce the conference

! Press the Conference button or

Conference softkey

To add additional participants:

! Repeat the above steps

To add an incoming caller to an

existing call or conference:

! While connected to the incoming

call, press the Conference

button

! Press the flashing line button

! Press the Yes softkey to confirm

and complete the conference

To view conference participants:

! Press the Details softkey

To remove a participant:

! Navigate to the participant to

remove

! Press the Remove softkey

CONFERENCE NOW

To dial into the 16-way conference

service:

! Dial: (978) 619-5660

! Enter a meeting number:

(Host’s 5-digit extension) + #

! If you are the host, enter your

PIN: ___________, if not, press #

If not the host:

• Enter the Attendee access code:

(default: 1 2 3 4 5) + #

Note: If the host has not yet arrived,

you will be placed in the waiting room.

Brand	Cisco
Model	7821
Category	IP Phone
Language	English

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