Cisco Unified
IP 7962G Phones
Quick Reference Guide
Place a Call
Use one of the following methods to place a call:
•Lift the handset and dial the number.
•Dial the number, and then lift the handset.
•Dial the number, and then press the Dial soft key.
-local off campus, dial 8 then 7 digit number
-long distance, dial 8 +1 +area code + 7 digit number
-International, dial 8 + 011 + country code + city code +
number
Note: Use the backspace (<<) soft key to erase digits that
you enter incorrectly.
Redial a Number
Press Directories button
Select MISSED CALLS
Arrow up or down to desired number
Press Dial, lift receiver to proceed with call
Hold a Call
To place a call on hold while on the call:
•Press the Hold soft key.
To retrieve a held call:
•Press the Resume soft key.
–If multiple calls are on hold, use the Navigation button to
select the desired call before you press Resume soft key.
–If multiple calls on multiple lines are on hold, press the line
button for the line that you want to pick up. The active call
on the other line is automatically put on hold.
Mute a Call
•While on a call, press the Mute button.
The Mute button lights indicating that the other party
cannot hear you.
To deactivate the Mute function, do one of the following:
•Press the Mute button again.
•Lift the handset if you are using mute with your
speakerphone.
Transfer a Call
•During a call, press the Trnsfer soft key. The call is placed
on hold.
•Dial the number to which you want to transfer the call.
•Wait for the call to be answered. Announce the call to the
transfer recipient. Press the Trnsfer button then hang up
the handset.
•If the transfer fails, press the Resume soft key to return to
the original call.
Cancel Transfer
•To cancel your transfer call-transfer attempt:
–Press the EndCall soft key.
•To reconnect to the original caller:
–Press the Resume soft key.
Call Forward All
To forward all incoming calls to another number:
•Press the CFwdALL soft key. You hear a confirmation beep.
•Dial the number to which you want to forward all your
calls. Dial the number exactly as if you were placing a call to
that number. Remember to include locally required prefix
numbers.
The phone display is updated to show that calls will be
forwarded.
-Enter 6-9999 to forward to Voice Mail
To Cancel Call Forwarding
•Press the CFwdALL soft key.
Conference Call
To create a three-party conference call:
•Dial the first party
•Press the More soft key then the Confrn soft key to open a
new line and put the first party on hold.
•Dial the second party. When the call connects, press
Confrn again to add the new party to the call.
•To add third party to the conference:
Press the Confrn soft key on the Cisco Unified IP phone.
Current two callers will be placed on hold.
Press an available Line button and call the caller you want
to add to the conference.
•Press the Confrn soft key.
All parties will connect to conference.
End Conference Call
•Hang up the handset, or press the EndCall soft key.
Call Pick Up
To pick up a call that is on hold or a call that is ringing at
another extension:
•Press the PickUp soft key.
•Press the Answer soft key.
Adjust the Volume for the Current Call
• During a call, press the Up or Down Volume button.
•Press the Save soft key to apply the new volume level to
future calls.
Adjust the Ring Volume
•Press the Up or Down Volume button while the handset is
in its cradle and the phone is idle.
Select the Ring Type
• Press the Settings button.
•Highlight option 1 User Preferences.
• Press the Select soft key.
•Select 1 Rings.
•Use the Navigation button to scroll through the list of ring
types. Press the Play soft key to hear samples.
•Highlight the ring you want, and then press the Select soft
key.
•Press the Ok soft key to select your setting.
•Press the Save soft key to save the setting, or press
•Cancel to exit to the previous menu without changing the
setting.
•Press the Exit soft key to go to the main directory menu.
Adjust the Display Contrast
• Press the Settings button.
•Highlight option 1 User Preferences.
•Press the Select soft key.
•Press 4 for Contrast, or use the Select soft key.
•Use the Down or Up soft key to change the contrast.
•Press the Save
•Exit soft key.
•Cancel to exit to the previous menu without changing the
setting.
• Press the Exit soft key to go to the main directory menu.
View Call History
• Press the Directories button.
• Use the Navigation button to scroll and select the desired
call list. Press the Select soft key, or:
–Press 1 on the keypad for Missed Calls.
–Press 2 on the keypad for Received Calls.
–Press 3 on the keypad for Placed Calls.
•Press the Exit soft key to return to the previous directory
menu.
Place a Call from Call History
•Use the Navigation button to scroll through the call history
list.
•Use the Up and Down arrow buttons to select a phone
number. The digits appear on the phone display.
•To dial the number as it appears on the phone display:
–Press the Dial soft key.
Clear Call History
To clear all numbers in the directory histories:
•Highlight the desired directory log.
•Press the Clear soft key
Manage Call Waiting
If you are on a call when a second call comes in, you either
hear a call-waiting tone or see a flashing indicator light on
the handset rest.
To answer the new call on the same line:
•Use the Navigation (up/down arrows) button to select the
call.
• Press the Answer soft key to answer the call. The call on
the other line is automatically put on hold.
To return to the original call:
•Use the Navigation button to reselect the call.
•Press the Resume soft key to reconnect to the call.
For calls on a separate line:
•Press the Line button for the incoming call. The call on the
other line is automatically put on hold.
To return to the original call:
•Press the Line button associated with the original call.
Retrieve Voice Messages
Press the Messages button, and follow the voice
instructions.
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