DI-series routers troubleshooting Page 5 of 5
Step 6. Disable any Internet security software running on the computer. Software firewalls like
Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, etc. might block access to the router’s
configuration pages. Check the help files included with your firewall software for more information
on disabling or configuring it.
Step 7. If you still cannot log into the router:
- Recycle the power on the router. Switch the power off. Wait 20 to 30 seconds. Switch the power
on and wait for the lights to stabilize.
- Restart the computer.
- Go to: Start > Run > type “cmd” (without quotes) > OK. In the DOS window type:
ping 192.168.0.1
and press Enter. You should see "Reply from..." messages.
If your ping was successful, attempt again to access the router's configuration page.
Try these options in the address window.
192.168.0.1
http://192.168.0.1
http://192.168.0.1:88
If you cannot ping the router check your IP settings. In the DOS window type “ipconfig” (without
quotes) and press Enter. The IP address on your network adapter should be in the 192.168.0.x
range. Type “arp -d” (without quotes) and press Enter. Repeat this command several times until
you get “The specified entry was not found” message. Try to access the router again.
Reset the router. Try using another computer.
If none of the above helps please contact our Warranty Department (RMA).
To Previous Page
Loading...
Need help?
General
