To Next PageTo Next PageWhat to do if my Dell Inspirion 13-7368 won't turn on?
First, check that the system has a power light. If not, ensure it's plugged into AC power. Then, remove the battery, making sure the power is off and the system is unplugged. After that, remove all CRUs from the system, reconnect the AC adapter, and try again. Finally, run the ePSA diagnostics.
What to do if Dell Laptop displays error codes during diagnostic tests?
If your Dell Laptop displays error codes during diagnostic tests, make a note of the error code and validation number. After that, contact Dell support for further assistance.
What to do if my Dell Laptop screen has no video?
If the LCD is not displaying video or the video is garbled, run the ePSA diagnostics. If the LCD is not displaying any video, connect an external monitor to eliminate a no-POST problem. Connect an external monitor, when possible, for all LCD-related problems to help eliminate a possible software or video card problem. If the LCD has dim video, adjust the brightness or connect an AC adapter to eliminate a power management conservation setting in the BIOS. If the LCD has lines on the screen, check the system during POST and system setup, to determine if the lines are present in all modes of operation. Run the ePSA diagnostics. If the LCD has color problems, run the ePSA diagnostics. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines.
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