VC500 Trouble Shooting
It is highly recommended you refer to the user guide for all installation and configuration setting.
The manual can be found on your installation disk or in the driver installation download. Below
you will find common solutions to common problems:
Quick Links
Full Installation CD
http://www.dmmdownload.com/downloads/CURRENT/PVR/VC500W10PD_Complete_install.z
ip
Power Director User Guide
https://www.diamondmm.com/images/VC500/PowerDirector_UG_ENU.pdf
Driver Installation Problems
Problem: When I try to install the driver, I get an error message “Driver Installation Failed:
Could not find the device for this driver”
Solution: Before installing the driver, you must plug the VC500 device USB connection to
your PC, make sure the blue LED power light is lit, then proceed with the driver
installation
Problems with Ez Grabber Capture program.
Ez Grabber is a simple tool for capturing your analog video tapes to a digital file on your PC.
Problem: Ez Grabber capture software attempts to start but then just closes
Solution: Go to Windows Settings and the open up Privacy. Under App permissions click
on Camera. Make sure “Allow apps to access your camera” is turned on.
Problem: When I open Ez Grabber all I see is a black screen.
Solution: Go to Ez Grabber setting by clicking on the Gear Settings Icon and then click on
the “Video” tab. Video format should list NTSC_M, if it is blank, this means the
driver or the VC500 may not be installed or plugged in, please refer to the full
user guide located on the included installation disk.
If Video format is set for NTSC_M and you still have a black screen confirm you
have selected the right Input Source by clicking on the Gear Settings Icon and
confirm the video input source. If you are using the yellow cable for video then
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