7
Problem Possible Cause Service Instructio
4. Flush ball does not open
completely. (Applies to
short-base units installed on
a step or riser.)
a. Floor ange interferes with ush
ball rotation.
a. Loosen mounting bolts and push
toilet base back. If this does not
solve issue, install a Dometic
Universal Mounting Kit (item no.
385310139 or 385319140) with
existing oor ange.
5. Flush ball will not close
completely.
a. Too much friction between ush
ball and ball seal.
b. Water valve screws are too tight.
c. Defective spring cartridge.
a. Lubricate between ush ball and
seal with lubricant (e.g. silicone
spray, furniture polish).
b. Loosen screws slightly.
c. Check spring tension by
pushing ush lever down, then
release it suddenly. If lever does
not snap back to original posi-
tion, replace spring cartridge.
6. Water does not shut off in toilet
(toilet overows).
a. Not enough clearance between
cam strap and top of water
valve cap.
b. Dirt lodged in water valve seal.
c. Worn or defective water valve.
d. Worn or defective spring
cartridge.
a. Adjust cam strap to have .02” -
.06” (.5mm - 1.5mm) clearance
with top of water valve cap.
b. Dissassemble and clean water
valve.
c. Replace water valve.
d. Replace spring cartridge.
7. Hand sprayer leaks. a. Hand sprayer is defective. a. Replace hand sprayer.
8. Water does not enter toilet bowl
properly.
a. Insufcient water ow rate at
toilet.
b. Water valve clogged.
c. Plugged rim wash holes in toilet.
a. Check water ow rate at toilet.
Rate should be 2 gpm (7.6 lpm)
at toilet.
b. Remove and clean screen
located on water valve.
c. Clean holes. If still a problem,
replace toilet bowl.
9. Water is leaking from water
valve.
a. Water valve body cracked due to
freeze damage.
b. Water line connection is loose or
not seated properly.
c. Defective water valve.
d. Stripped threads.
a. Replace water valve.
b. Insure that threads are not
cross-threaded and tighten.
c. Replace water valve.
d. Replace water valve.
10. Water is leaking from
bottom of toilet base.
a. Toilet is not secured to oor.
b. Worn or defective toilet mount-
ing oor seal.
c. Cracked base.
d. Worn or defective oor ange.
a. Tighten toilet mounting bolts.
b. Replace oor seal between oor
ange and toilet base.
c. Replace base assembly.
d. Replace oor ange.
11. Water is leaking from rear of
toilet.
a. Loose vacuum breaker.
b. Damaged or defective vacuum
breaker.
c. Cracked or defective toilet bowl.
a. Make sure vacuum breaker stem
is pushed fully into sealing
grommet in back of bowl.
b. Remove white cap from vacuum
breaker. Flush toilet. If water
leaks during ush, vacuum
breaker needs to be replaced.
c. Replace toilet.
12. Water is leaking from the
base/toilet connection.
a. Band clamp may be loose.
b. Ball/bowl seals may be worn or
defective.
a. Remove plastic base cover (on
applicable models) and tighten
band clamp fastener.
b. Replace ball/bowl seals.