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FAQ
If the vacuum is not working properly, please refer to the troubleshooting table below.
Errors Possible Causes Solutions
The vacuum does
not work.
The vacuum is out of battery or
low on power.
Fully charge the vacuum, then
continue to use it.
Overheat protection mode
triggered by a blockage.
Clean the suction openings or air
duct. Wait until the vacuum cools
down, then reactivate it.
Suction opening or air duct is
blocked.
Clear any blockage from suction
opening or air duct.
Weak suction force.
Dust cup is full and/or HEPA
filter assembly is clogged.
Empty the dust cup and clean the
HEPA filter assembly.
Attachment is blocked.
Clear any blockage in main suction
opening or extension rod.
Clear any blockage in the attachment.
Motor is making
a strange noise.
Main suction opening or
extension rod is blocked.
The vacuum charges
slowly.
Battery temperature is too low
or too high.
Wait until the battery's temperature
returns normal, then continue to use
the vacuum.
The first indicator is
red after turning on
the vacuum.
Battery pack is damaged.
Please contact after-sales service
department for maintenance.
The first indicator
blinks red when
charging the vacuum.
The charger is incompatible.
Only use the original charger to charge
the vacuum.
The battery indicator
does not light while
charging.
The adapter is not connected to
the vacuum.
Make sure the power adapter is
plugged in properly.
The battery is fully charged and
went into sleep mode.
The vacuum can be used normally.
If the problem persists after
ruling out the above two
possibilities.
Please contact the after-sales service
department for maintenance.
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