My scale is not syncing consistently
Get troubleshooting tips for syncing your Aria successfully.
I'm having trouble controlling music with my tracker
Try these troubleshooting steps if you're having trouble controlling music
with your Fitbit Blaze or Fitbit Surge.
Why is my scale recognizing me as a guest?
Ensure your scale is set up properly and reassign weights if necessary.
I can't get my Aria set up from my computer
Get help setting up your Aria.
My scale displays WIFI ERR during setup
Troubleshoot a WIFI ERR message.
How do I resolve a Background Sync error message?
Uninstall and reinstall Fitbit Connect to resolve the error message.
What should I do if my tracker was washed or submerged in water?
Get tips on salvaging your wet tracker.
Why can't I log into my account when setting up my Aria through my iOS device?
Get help using the Fitbit app for iOS to set up your Aria.
My tracker is damaged
Contact Customer Support if your tracker is broken or damaged.
How do I resolve a server busy error message?
Restart your computer if you receive a server-busy error message.
Why didn't I receive my weekly progress report?
Ensure you've opted in to these emails and check your spam filter
settings. You can also view your weekly progress report on your
dashboard.
My scale's display is not working
Troubleshoot a problematic Aria display.
My scale displays a NO SYNC error during setup
Troubleshoot a NO SYNC error.
Why didn't my alarm go off?
Get help if your tracker's silent alarm is not working.
My Zip's display isn't turning on or responding to taps
Get troubleshooting tips for a problematic Zip.
I receive a SENSING error when I weigh myself
Troubleshoot a "SENSING...THINKING...ERR" or "SENSING...STEP
ON..STEP OFF" error.
To Previous Page
Loading...
Need help?
General
