49-2001193 Rev. 0 33
Problem Possible Cause What To Do
Burners do not light Plug on range is not completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
Gas supply not connected or turned on. See the Installation Instructions that came with your
range.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Burner parts not replaced correctly. See the Care and Cleaning – Exterior Surfaces section.
Burner slots near the electrode, or the round lighter
port on the oval burner, may be clogged.
Remove the burners and clean them. Check the electrode
area for burned-on food or grease. See the Care and
Cleaning - Exterior Surfaces section.
Food residue on electrode or in the orifice. Lightly polish flat tip of electrode with nail file or
sandpaper until shiny or clean the area around the
electrode.
See the Care and Cleaning Cooktop Surfaces
Top burners do not burn
evenly
Improper burner assembly. Make sure the burner caps are seated correctly. See the
Care and Cleaning – Cooktop Surfaces - Replacing the
Surface Burners section.
Burner slots on the side of the burner may be
clogged.
Remove the burners for cleaning. See the Care and
Cleaning – Cooktop Surfaces - Cleaning the Burner
Heads section.
Burner flames are very
large or yellow
Improper air to gas ratio. If range is connected to propane or butane gas, contact
the technician who installed your range or made the
conversion.
Burner flames are orange High humidity 7KLVLVQRUPDOLQKLJKKXPLGLW\FRQGLWLRQV8VHD
dehumidifier to reduce the humidity in the room.
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you call for service
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