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FREQUENTLY ASKED QUESTIONS PRO TIPS
Q: What battery types can be used?
A: Any AA or AAA NiMH rechargeable batteries can be
used and recharged. Four same-sized batteries must
be inserted for use.
Q: How do I charge?
A: From solar: use Goal Zero Nomad Solar Panels with
included USB-A to USB-C cable.
From USB: use any USB power source like a wall
adapter or computer.
Q: Is the Guide 12 waterproof?
A: No, but it is weather-resistant. Care should be taken
to shield it from direct sunlight and the elements.
Q: How is it protected?
A: Usage is plug-and-play. The built-in battery
management system prevents over-charging and
over-discharging of batteries. The USB output will only
supply the amount of power needed.
Q: Why is only one LED light displaying?
A: When a battery is replaced in the unit it will only
show one LED until the unit is fully recharged. Then
when discharging the Guide 12 you are able to press
the button to see if 1,2,3, or 4 lights are showing to
determine how much capacity is left.
Q: Why isn’t the Guide 12 charging my device when I
plug it in?
A: Try pressing the BATT CHECK/LIGHT button to
initiate charge. Confirm that the Batteries in Guide 12
are oriented correctly and fully charged.
Nickel Metal Hydride (NiMH) batteries often will need
to be cycled 3-5 times to reach peak performance and
capacity.
To get the most out of your NiMH batteries keep them
charging when not in use and cycle them every 3-4
months.
Use certified cables for the device you are charging.
For larger devices like cell phones we recommend
using AA batteries. They have more capacity then AAA
batteries.
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