Frequently Asked Questions
Hisense H9E Plus
H9E Plus FAQs Last Updated and Released on 8/23/18 Page 2 of 3
9. What network speeds should I have to stream content?
We recommend the following for a better experience:
• 3-5 Mbps for <1080P
• 6-8 Mbps for 1080P
• 15-25Mbps for 4K
• 30-50 Mbps for 4K HDR
10. How do I “Factory Reset” my Hisense H9E Plus TV?
You can factory reset the television by navigating to Menu > Settings > Storage and Reset >
Factory Data Reset.
A full factory reset will erase any stored data and revert all settings to factory settings.
11. How do I “Power Reset” my Hisense H9E Plus TV?
You can reset the power by navigating to Menu > Settings > About > Restart.
A power reset will effectively power off and on the TV (compared to the Power key moving
between “Standby” and “On”).
12. How can I delete applications on my Hisense H9E Plus TV?
To delete an application:
1. Home > Settings > Apps
2. From the Apps screen, click on the Uninstall icon.
3. Use the navigation buttons on your remote to select the application that you want to
remove.
4. Press the [OK] button on your remote. A dialog message displays that asks do you want to
remove this application.
5. Click on Uninstall. A confirmation message displays and the icon is removed from the Apps
screen.
NOTE: If an application is deleted, the information related to that application is also removed.
You can only delete applications that you’ve installed to the TV. Factory-installed applications
cannot be deleted.
13. How can I rearrange my Home Page?
You can rearrange the icons on the home page by highlighting an icon, pressing [OK], and
selecting Move. This is done by pressing and holding [OK] to display the options of Open, Move,
Remove from Favorites. Then you may follow on screen prompts to do any of the options
listed.
14. How do I update the television?
You may update the television by navigating to Settings > About > System Update > Check for
Update.
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