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Color LaserJet 9500
HP Color LaserJet 9500 User Manual
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Table of Contents
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5
Table of Contents
5
Chapter 1 Product Information
18
Product Features
18
Multifunction Finisher (C8088A/C8088B)
18
3,000-Sheet Stapler/Stacker (C8085A)
19
3,000-Sheet Stacker (C8084A)
19
8-Bin Mailbox (Q5693A)
20
Identification
21
Multifunction Finisher
21
Figure 1. Sample Identification Label-Multifunction Finisher (C8088A)
21
Figure 2. Sample Identification Label-Multifunction Finisher (C8088B)
21
3,000-Sheet Stapler/Stacker
22
Figure 3. Sample Identification Label-3,000-Sheet Stapler/Stacker
22
3,000-Sheet Stacker
23
Figure 4. Sample Identification Label-3,000-Sheet Stacker
23
8-Bin Mailbox
24
Figure 5. Sample Identification Label-8-Bin Mailbox
24
Product Overview
25
Multifunction Finisher
25
Figure 6. External Assembly Locations-Multifunction Finisher (Front View)
25
Figure 7. External Assembly Locations-Multifunction Finisher (Back View)
25
Figure 8. Cross-Section-Multifunction Finisher
26
3,000-Sheet Stapler/Stacker
27
Figure 9. External Assembly Locations-3,000-Sheet Stapler/Stacker (Front View)
27
Figure 10. External Assembly Locations-3,000-Sheet Stapler/Stacker (Back View)
27
3,000-Sheet Stacker
28
Figure 11. Cross-Section-3,000-Sheet Stapler/Stacker
28
Figure 12. Cross-Section-3,000-Sheet Stacker
28
8-Bin Mailbox
29
Figure 13. External Assembly Locations-8-Bin Mailbox (Left Side View)
29
Figure 14. External Assembly Locations-8-Bin Mailbox (Right Side View)
29
Specifications
30
Multifunction Finisher
30
Table 1. Physical Specifications-Multifunction Finisher
30
Table 2. Electrical Specifications-Multifunction Finisher
30
Table 3. Environmental Specifications-Multifunction Finisher
30
Table 4. Acoustic Emissions Specifications-Multifunction Finisher
30
3,000-Sheet Stapler/Stacker
31
Table 5. Physical Specifications-3,000-Sheet Stapler/Stacker
31
Table 6. Electrical Specifications-3,000-Sheet Stapler/Stacker
31
Table 7. Environmental Specifications-3,000-Sheet Stapler/Stacker
31
Table 8. Acoustic Emissions Specifications-3,000-Sheet Stapler/Stacker
31
3,000-Sheet Stacker
32
Table 9. Physical Specifications-3,000-Sheet Stacker
32
Table 10. Electrical Specifications-3,000-Sheet Stacker
32
Table 11. Environmental Specifications-3,000-Sheet Stacker
32
Table 12. Acoustic Emissions Specifications-3,000-Sheet Stacker
32
8-Bin Mailbox
33
Table 13. Physical Specifications-8-Bin Mailbox
33
Table 14. Power Requirements and Circuit Capacity-8-Bin Mailbox
33
Table 15. Power Consumption-8-Bin Mailbox
33
Table 16. Operating and Storage Environment-8-Bin Mailbox
33
Regulatory Information
34
Declaration of Conformity-Multifunction Finisher
34
Declaration of Conformity-3,000-Sheet Stapler/Stacker
35
Declaration of Conformity-3,000-Sheet Stacker
36
Declaration of Conformity-8-Bin Mailbox
37
Service Approach
38
Parts and Supplies
38
Exchange Program
38
Warranty
38
Chapter 2 Installation
39
Environmental Requirements
40
Physical Requirements
41
Multifunction Finisher
41
Figure 15. Multifunction Finisher (Side View and Top View)
41
3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker
42
Figure 16. 3,000-Sheet Stapler/Stacker (Side View and Top View)
42
8-Bin Mailbox
43
Figure 17. 8-Bin Mailbox (Top View and Side View)
43
Operation
45
Supported Media
46
Multifunction Finisher
46
3,000-Sheet Stapler/Stacker
48
3,000-Sheet Stacker
48
8-Bin Mailbox
49
Using Media
50
Multifunction Finisher
50
Table 17. Approximate Number of Sheets that Can be Stapled, Listed by Media Weight
50
Table 18. Number of Sheets that Can be Stapled and Folded, Listed by Media Weight
50
Table 19. Number of Sheets that Can be Stapled and Folded, Listed by Booklet Size
50
Table 20. Skew Specifications-Multifunction Finisher
51
3,000-Sheet Stapler/Stacker
52
Table 21. Approximate Number of Sheets that Can be Stapled, Listed by Media Weight
52
Maintenance
53
Chapter Contents
53
Cleaning the Outside of the Product
54
Cleaning Inside the Product
54
Chapter 5 Theory of Operation
55
Power-On Sequence
56
Multifunction Finisher
56
3,000-Sheet Stapler/Stacker
56
3,000-Sheet Stacker
56
8-Bin Mailbox
57
Basic Operation
58
Multifunction Finisher
58
Figure 18. Basic Operation
58
Figure 19. Simple Stacking (Face-Down Delivery)
59
Figure 20. Simple Stacking (Face-Up Delivery)
59
Offset Specifications
60
Table 22. Offset Specifications for the Multifunction Finisher
60
Figure 21. Job Offset
60
Figure 22. Staple Positions
61
Figure 23. Stapling Unit
61
Figure 24. Booklet Making (1 of 3)
62
Figure 25. Booklet Making (2 of 3)
62
Figure 26. Booklet Making (3 of 3)
63
3,000-Sheet Stapler/Stacker
64
Figure 27. Stapler/Stacker Main Modules
64
Figure 28. Stapler/Stacker Jam Detection
65
Figure 29. Stapler-Bin-Full Condition
66
Offset Specifications
67
Table 23. Offset Specifications for the 3,000-Sheet Stapler/Stacker
67
3,000-Sheet Stacker
68
Figure 30. 3,000-Sheet Stacker Main Modules
68
Figure 31. Stacker Jam Detection
69
Offset Specifications
70
Table 24. Offset Specifications for the 3,000-Sheet Stacker
70
Figure 32. Stacker-Bin-Full-Condition
70
8-Bin Mailbox
71
Figure 33. 8-Bin Mailbox Main Modules
72
Figure 34. 8-Bin Mailbox Paper Path
73
Electric Circuitry
75
Figure 35. Signal Flow between the Output Device and the Video Controller
75
Power Supply
76
Multifunction Finisher
76
3,000-Sheet Stapler/Stacker
76
3,000-Sheet Stacker
76
Figure 36. Multifunction Finisher Power Supply
76
8-Bin Mailbox
77
Motors, Solenoids, and Clutches
78
Multifunction Finisher
78
Table 25. Motors, Solenoids, and Clutches for Feeding and Aligning Media
78
Figure 37. Motors, Solenoids, and Clutches
78
8-Bin Mailbox
79
Table 26. Motors
79
Figure 38. Motors
79
Sensors
80
Multifunction Finisher
80
Figure 39. Sensors-Multifunction Finisher (1 of 5)
80
Figure 40. Sensors-Multifunction Finisher (2 of 5)
81
Figure 41. Sensors-Multifunction Finisher (3 of 5)
82
Figure 42. Sensors-Multifunction Finisher (4 of 5)
83
Figure 43. Sensors-Multifunction Finisher (5 of 5)
84
3,000-Sheet Stapler/Stacker
85
Figure 44. Sensors-3,000-Sheet Stapler/Stacker
85
3,000-Sheet Stacker
86
Figure 45. Sensors-3,000-Sheet Stacker
86
8-Bin Mailbox
87
Figure 46. Sensors-8-Bin Mailbox
87
Chapter 6 Removal and Replacement
89
Introduction
91
Removal and Replacement Strategy
91
Electrostatic Discharge
91
Required Tools
91
Before Performing Service
92
Multifunction Finisher External Doors and Covers
93
Stapler Door
93
Figure 47. Stapler Door
93
Product-Release Handle
94
Figure 48. Product-Release Handle (1 of 2)
94
Figure 49. Product-Release Handle (2 of 2)
95
Folding Knob
96
Figure 50. Folding Knob
96
Handle-Mounting Gear
97
Figure 51. Handle-Mounting Gear
97
Front Cover
98
Figure 52. Front Cover (1 of 2)
98
Figure 53. Front Cover (2 of 2)
99
Back Cover
100
Figure 54. Back Cover (1 of 2)
100
Figure 55. Back Cover (2 of 2)
100
Upper Panel Assembly (Top Door)
101
Figure 56. Upper Panel Assembly (1 of 2)
101
Figure 57. Upper Panel Assembly (2 of 2)
101
Internal-Path Cover (Dispose Subcover)
102
Figure 58. Internal-Path Cover (1 of 2)
102
Figure 59. Internal-Path Cover (2 of 2)
102
Foot Cover
103
Figure 60. Foot Cover (1 of 2)
103
Figure 61. Foot Cover (2 of 2)
103
Multifunction Finisher Assemblies
104
Paper-Guide Wire
104
Figure 62. Paper-Guide Wire
104
Product-Attachment Latch
105
Figure 63. Product-Attachment Latch
105
Stapling Unit
106
Figure 64. Stapling Unit
106
Aligner Racks
107
Booklet Bin-Full Sensor Flag (Main Lever Weight Assembly)
108
Figure 65. Booklet Bin-Full Sensor Flag
108
Paper Deflector (Deflector Weight)
109
Figure 66. Paper Deflector (1 of 2)
109
Figure 67. Paper Deflector (2 of 2)
110
Anti-Static Brush
111
Figure 68. Anti-Static Brush
111
Stacker bin
112
Booklet bin
113
Figure 69. Booklet bin (1 of 4)
113
Figure 70. Booklet bin (2 of 4)
113
Figure 71. Booklet bin (3 of 4)
114
Figure 72. Booklet bin (4 of 4)
114
Stapling-Door Switch
115
Figure 73. Stapling-Door Switch
115
Interlock Switch
116
Figure 74. Interlock Switch (1 of 2)
116
Figure 75. Interlock Switch (2 of 2)
116
Flipper Assembly
117
Figure 76. Flipper Assembly (1 of 3)
117
Figure 77. Flipper Assembly (2 of 3)
117
Figure 78. Flipper Assembly (3 of 3)
118
Folding Mechanism
119
Figure 79. Folding Mechanism (1 of 6)
119
Figure 80. Folding Mechanism (2 of 6)
119
Figure 81. Folding Mechanism (3 of 6)
120
Figure 82. Folding Mechanism (4 of 6)
120
Figure 83. Folding Mechanism (5 of 6)
121
Figure 84. Folding Mechanism (6 of 6)
121
User LED PCA
122
Figure 85. User LED PCA
122
Controller PCA
123
Figure 86. Controller PCA (1 of 3)
123
Figure 87. Controller PCA (2 of 3)
123
Figure 88. Controller PCA (3 of 3)
124
Service LED PCA
125
Figure 89. Service LED PCA
125
Power Supply
126
Figure 90. Power Supply
126
Jet-Link Cable (Interface Cable)
127
Figure 91. Jet-Link Cable (1 of 2)
127
Figure 92. Jet-Link Cable (2 of 2)
127
Adjustable Casters (Left Side)
128
Figure 93. Adjustable Casters
128
Stationary Extended Caster (Back Right)
129
Figure 94. Stationary Extended Caster
129
Stationary Caster (Front Right)
130
3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker External Doors and Covers
131
Face-Up bin
131
Stapler/Stacker bin (Stapler/Stacker Only) or Stacker bin (Stacker Only)
131
Figure 96. Face-Up bin and Stapler/Stacker bin
131
Back Inner Cover and Front Inner Cover
132
Figure 97. Back Inner Cover and Front Inner Cover
132
Front Cover
133
Figure 98
133
Back Cover
134
Figure 99. Back Cover (1 of 2)
134
Figure 100. Back Cover (2 of 2)
135
Foot Cover
136
Figure 101. Foot Cover
136
Controller PCA Cover
137
Figure 102. Controller PCA Cover
137
Door Assembly
138
Figure 103. Door Assembly
138
3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker Assemblies
139
Flipper Assembly
139
Figure 104. Flipper Assembly
139
Paper-Path Assembly
140
Figure 105. Paper-Path Assembly
140
Accumulator Wings (Stapler/Stacker Only)
141
Figure 106. Accumulator Wings
141
Paper-Stop Clips
142
Figure 107. Paper-Stop Clips
142
Accumulator Assembly (Stapler/Stacker Only)
143
Figure 108. Accumulator Assembly (1 of 3)
143
Figure 109. Accumulator Assembly (2 of 3)
144
Figure 110. Accumulator Assembly (3 of 3)
145
Carriage Assembly (Stapler/Stacker Only)
146
Figure 111. Carriage Assembly (1 of 2)
146
Figure 112. Carriage Assembly (2 of 2)
147
Offset Module (Stacker Only)
148
Figure 113. Offset Module (1 of 2)
148
Figure 114. Offset Module (2 of 2)
149
Stapler (Stapler/Stacker Only)
150
Figure 115. Stapler (1 of 2)
150
Figure 116. Stapler (2 of 2)
151
Controller PCA
152
Figure 117. Stapler/Stacker Controller PCA
152
Figure 118. Stacker Controller PCA
153
Power Supply
154
Figure 119. Stapler/Stacker Power Supply
154
Figure 120. Stacker Power Supply
154
Led Pca
155
Interlock Switch
156
Figure 122. Interlock Switch
156
Safety-Switch Assembly (Stapler/Stacker Only)
157
Figure 123. Safety-Switch Assembly
157
Optical Sensors
158
Figure 124. Optical Sensors (1 of 3)
158
Figure 125. Optical Sensors (2 of 3)
159
Figure 126. Optical Sensors (3 of 3)
159
Cable Assembly
160
Figure 127. Cable Assembly
160
Casters
161
Figure 128. Stationary Caster
161
Figure 129. Adjustable Caster
161
8-Bin Mailbox External Doors and Covers
162
Bubbled Cover
162
Figure 130. Bubbled Cover
162
Front Cover
163
Figure 131
163
Back Cover
164
Figure 132. Back Cover (1 of 3)
164
Figure 133. Back Cover (2 of 3)
164
Figure 134. Back Cover (3 of 3)
165
Top Cover
166
Figure 135. Top Cover (1 of 3)
166
Figure 136. Top Cover (2 of 3)
166
Figure 137. Top Cover (3 of 3)
167
Cable Channel
168
Figure 138. Cable Channel
168
Paper Bins and Blind Cover
169
Figure 139. Paper Bins and Blind Cover (1 of 2)
169
Figure 140. Paper Bins and Blind Cover (2 of 2)
169
8-Bin Mailbox Assemblies
171
Power Supply
171
Figure 141. Power Supply
171
Flipper Assembly
172
Figure 142. Flipper Assembly (1 of 7)
172
Figure 143. Flipper Assembly (2 of 7)
172
Figure 144. Flipper Assembly (3 of 7)
173
Figure 145. Flipper Assembly (4 of 7)
173
Figure 146. Flipper Assembly (5 of 7)
174
Figure 147. Flipper Assembly (6 of 7)
174
Figure 148. Flipper Assembly (7 of 7)
175
Delivery Head Motor
176
Figure 149. Delivery Head Motor (1 of 2)
176
Figure 150. Delivery Head Motor (2 of 2)
176
Transport Belt Motor
177
Figure 151. Transport Belt Motor (1 of 3)
177
Figure 152. Transport Belt Motor (2 of 3)
177
Figure 153. Transport Belt Motor (3 of 3)
178
Input Paper Guide
179
Figure 154. Input Paper Guide (1 of 2)
179
Figure 155. Input Paper Guide (2 of 2)
179
Face-Up Full Lever
180
Figure 156. Face-Up Full Lever
180
Rollers Kit
181
Figure 157. Rollers Kit
181
Magnets Assembly
182
Figure 158. Magnets Assembly
182
Metal Tape and Housing Assembly
183
Figure 159. Metal Tape and Housing Assembly (1 of 2)
183
Figure 160. Metal Tape and Housing Assembly (2 of 2)
184
Controller PCA
185
Figure 161. Controller PCA (1 of 4)
185
Figure 162. Controller PCA (2 of 4)
185
Figure 163. Controller PCA (3 of 4)
186
Figure 164. Controller PCA (4 of 4)
186
Anticurl Strings
187
Figure 165. Anticurl Strings (1 of 2)
187
Figure 166. Anticurl Strings (2 of 2)
187
Delivery Head Assembly
189
Figure 167. Delivery Head Assembly (1 of 6)
189
Figure 168. Delivery Head Assembly (2 of 6)
189
Figure 169. Delivery Head Assembly (3 of 6)
190
Figure 170. Delivery Head Assembly (4 of 6)
190
Figure 171. Delivery Head Assembly (5 of 6)
191
Figure 172. Delivery Head Assembly (6 of 6)
191
Figure 173. Interlock Switch
192
Interlock Switch
192
Diagnostic LED PCA
193
Figure 174. Diagnostic LED PCA
193
Figure 175. User Status LED PCA
194
User Status LED PCA
194
Adjustable, Fixed, and Extended Fixed Casters
195
Figure 176. Adjustable and Fixed Casters
195
Attachment Assembly
196
Figure 177. Attachment Assembly
196
Chapter 7 Troubleshooting
197
Understanding the Troubleshooting Process
198
Preliminary Operating Checks
199
Troubleshooting Flowchart
200
Figure 178. Troubleshooting Flowchart
200
Troubleshooting by Using the Event Log and the Control Panel Messages
201
Event Log
201
Event Log Messages
202
Device Error Conditions
202
Control Panel Messages
204
Multifunction Finisher Control Panel and Event Log Messages
205
Table 27. Control Panel and Event Log Messages-Multifunction Finisher
205
3,000-Sheet Stapler/Stacker Control Panel and Event Log Messages
213
Table 28. Control Panel and Event Log Messages-3,000-Sheet Stapler/Stacker
213
3,000-Sheet Stacker Control Panel and Event Log Messages
220
Table 29. Control Panel and Event Log Messages-3,000-Sheet Stacker
220
8-Bin Mailbox Control Panel and Event Log Messages
225
Table 30. Control Panel and Event Log Messages-8-Bin Mailbox
225
Troubleshooting Jams
232
Jams
232
Clearing Jams
232
Troubleshooting Media Problems
233
Determine the Problem Source: Print Media or Output Device
233
Isolate a Paper Path
233
Isolate a Media Brand
234
Isolate a Media Type
234
Using the Service-Level Diagnostics
235
Service Mode-Printer or MFP
235
Service Mode-Multifunction Finisher
235
Figure 179. Service-Mode Configuration
235
Figure 180. Service-Diagnostics Label
236
Figure 181. DIP Switches
237
Figure 182. Power-Supply Switch
238
Service Mode-3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker
241
Figure 183. 3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker Diagnostics Label
241
Service Mode-8-Bin Mailbox
243
Performing Calibration and Adjustment
246
Multifunction Finisher
246
Figure 184. Booklet Adjustment-Multifunction Finisher
246
3,000-Sheet Stapler/Stacker
249
Using Troubleshooting Tools
250
Event Log
250
Figure 185. Sample Event Log
250
Information Pages
251
Figure 186. Sample Configuration Page
251
Paper-Path Test
252
User LED Light Patterns
252
Chapter 8 Parts and Diagrams
253
Introduction
254
Ordering Parts
254
Consumables and Documentation
254
Table 31. Consumables and Documentation
254
Common Hardware
255
Table 32. Common Hardware
255
Table 33. HP Recommended Torque Values
255
Illustrations and Parts Lists
256
Multifunction Finisher System Assembly
256
Table 34. Multifunction Finisher System Assembly
256
Figure 187. Multifunction Finisher System Assembly
256
Mounting Hardware
257
Table 35. Mounting Hardware
257
Figure 95. Stationary Caster
257
Figure 188. Mounting Hardware
257
External Panels and Covers
258
Table 36. External Panels and Covers
258
Figure 189. External Panels and Covers
258
Internal Components
259
Table 37. Internal Components (1 of 2)
259
Figure 190. Internal Components (1 of 2)
259
Table 38. Internal Components (2 of 2)
260
Figure 191. Internal Components (2 of 2)
260
Dispose Assembly
261
Table 39. Dispose Assembly
261
Figure 192. Dispose Assembly
261
Paper Feeder Assembly
262
Table 40. Paper Feeder Assembly
262
Figure 193. Paper Feeder Assembly
262
Reverse Assembly
263
Table 41. Reverse Assembly
263
Figure 194. Reverse Assembly
263
Fold Assembly
264
Table 42. Fold Assembly
264
Figure 195. Fold Assembly
264
PCB Assembly
265
Table 43. PCB Assembly
265
Figure 196. PCB Assembly
265
Alphabetical Parts List (Multifunction Finisher)
266
Table 44. Alphabetical Parts List (Multifunction Finisher)
266
Numerical Parts List (Multifunction Finisher)
267
Table 45. Numerical Parts List (Multifunction Finisher)
267
Illustrations and Parts Lists
268
3,000-Sheet Stapler/Stacker
268
Figure 197. 3,000-Sheet Stapler/Stacker (1 of 2)
268
Table 46. 3,000-Sheet Stapler/Stacker (1 of 2)
269
Figure 198. 3,000-Sheet Stapler/Stacker (2 of 2)
270
Table 47. 3,000-Sheet Stapler/Stacker (2 of 2)
271
Figure 121. LED PCA
271
3,000-Sheet Stacker
272
Figure 199. 3,000-Sheet Stacker (1 of 2)
272
Table 48. 3,000-Sheet Stacker (1 of 2)
273
Table 49. 3,000-Sheet Stacker (2 of 2)
274
Figure 200. 3,000-Sheet Stacker (2 of 2)
274
Alphabetical Parts List (3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker)
275
Table 50. Alphabetical Parts List (3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker)
275
Numerical Parts List (3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker)
277
Table 51. Numerical Parts List (3,000-Sheet Stapler/Stacker and 3,000-Sheet Stacker)
277
Illustrations and Parts Lists
279
8-Bin Mailbox
279
Figure 201. 8-Bin Mailbox (1 of 3)
279
Table 52. 8-Bin Mailbox (1 of 3)
280
Table 53. 8-Bin Mailbox (2 of 3)
281
Figure 202. 8-Bin Mailbox (2 of 3)
281
Figure 203. 8-Bin Mailbox (3 of 3)
283
Table 54. 8-Bin Mailbox (3 of 3)
284
Alphabetical Parts List (8-Bin Mailbox)
285
Table 55. Alphabetical Parts List (8-Bin Mailbox)
285
Numerical Parts List (8-Bin Mailbox)
286
Table 56. Numerical Parts List (8-Bin Mailbox)
286
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HP Color LaserJet 9500 Specifications
General
Brand
HP
Model
Color LaserJet 9500
Category
Printer Accessories
Language
English
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