RBI CUSTOMER CONNECTION OFFLINE USER’S GUIDE
This Guide includes basic instructions which needs to be followed when internet
connection goes OFFLINE.
UBB customers have either B315 or B525 modem.
If the connection stops working, check the color of the MODE light (second light from
left) on the modem. For the internet to work, MODE light should be either Turquoise for
4G or Dark blue for 3G.
If the MODE light is RED, then follow the given instructions.
1. Turn the modem off from the wall power socket.
2. Remove the SIM card from the modem.
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