exchange service to keep Machines in, or restore them to, conformance with
their Specifications. IBM or your reseller will inform you of the available
types of service for a Machine based on its country of installation. At its
discretion, IBM or your reseller will 1) either repair or exchange the failing
Machine and 2) provide the service either at your location or a service center.
IBM or your reseller will also manage and install selected engineering changes
that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units
(called ″CRUs″), e.g., keyboards, memory, or hard disk drives. IBM ships
CRUs to you for replacement by you. You must return all defective CRUs to
IBM within 30 days of your receipt of the replacement CRU. You are
responsible for downloading designated Machine Code and Licensed Internal
Code updates from an IBM Internet Web site or from other electronic media,
and following the instructions that IBM provides.
When warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working
order and at least functionally equivalent to the item replaced. The
replacement assumes the warranty service status of the replaced item. Many
features, conversions, or upgrades involve the removal of parts and their
return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove
all features, parts, options, alterations, and attachments not under warranty
service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service
request procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to
your facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.
Appendix B. Product warranties and notices 47
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