Ingenico Move 2500/3500 and Desk 3500
user manual
EPS LT, UAB +370 5 203 2772 Savanorių av. 123A
Company code 302413851 inf o@eps. lt LT-03150 Vilnius
VAT code LT10000481191 www. eps. lt Lithuania
1. Enter the payment sum in cents and press
green button.
2. When card reader displays message
„Present card. Sum XX EUR“, ask customer
to insert the payment card.
3. After customer inserts the payment card, the
message „Authorization. Amount XX EUR
sum. Enter PIN“ appears on card reader‘s
screen.
4. When customer enters PIN code and press
green button, the message „Approved.
Remove card“ is displayed.
5. If customer enters wrong PIN code it can be
edited by using
yellow button. The red
button is used in order to cancel payment.
Payment confirmation with PIN
Payment confirmation with signature
1. Enter the payment sum in cents and press
green button.
2. When the card reader displays message
„Present card. Sum XX EUR“, ask customer
to insert the payment card.
3. After customer inserts the payment card,
message “Approved” appears on screen
and card reader prints the receipt.
4. Ask customer to sign on receipt and check
if the signature coincides the one on the
payment card.
5. If signature concides, confirm payment
with
green button. If signature doesn’t
coincide, cancel the payment with red
button.
PAYMENT WITH MAGNETIC CARD
1. Enter the payment sum in cents and press
green button.
2. When card reader displays message
„Present card. Sum XX EUR“, ask customer
to swipe the card through magnetic stripe.
3. After customer swipes the payment card,
message „Authorization. Amount XX EUR
sum. Enter PIN“ is displayed on the screen.
4. After customer enters and confirms PIN
code, a request to enter last four digits of
customer‘s payment card number might
appear on the screen
5. Enter last four digits of card number and
press green button. The message
„Approved“ appears on the screen.
If the amount of purchase doesn’t exceed the sum o f
contactless payment limit set by banks, usually
confirmation with PIN code is not needed.
In some cases, due to the implemented security
requirements, additional authentication of payer is
required in one of the following ways:
When the customer taps the card, the
message “Insert card” is displayed. Ask the
customer to insert the card and enter the PIN
code.
When the customer taps the card, an
audible signal is heard and the message
“Enter PIN code” is displayed. Ask the
customer to enter a PIN.
When the customer taps the card, an
audible signal is heard and the message
“Remove the card. Repeat.” is displayed.
Ask the customer to tap the card again.
In some cases payment with magnetic card might
be confirmed with signature (see instruction s fo r
payment confirmation with signature).
PAYMENT WITH CONTACTLESS CARD
1. Enter the payment sum in cents and press
green button.
2. When card reader displays message
„Present card. Sum XX EUR“, ask
customer to tap the payment card.
3. After a few seconds audible signal (beep) is
heard and four green LED lights indicators
switch on card reader.
4. The message “Approved. Card is read.
Remove card”
appears on the card
reader’s screen.
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