Bluetooth Troubleshooting
How to avoid Bluetooth interference/interruptions:
o Always have a clear line of sight between your Bluetooth device (speaker,
headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of
obstacles in front of your devices.
o Try to shutdown products that have Bluetooth, but not are not being used. They
are often the reason for interference even though they are not being used.
o Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in
many cases will "overlap" the connection.
o Be aware of walls around you. Concrete and brick walls will often interrupt the
signal, as it cannot pass through such thick walls.
o Bluetooth signals cannot travel through water, which includes the human body.
Make sure with Wireless Headphones to keep your Source device and the receiver
on the same side of your body.
o Open spaces such as parks can cause issues for your devices, as open air is "bad"
for any Bluetooth signal if it cannot reflect from objects around you.
Pairing issues with a Smartphone or Tablet:
7. First, try to restart the Bluetooth connection on your source device
(Smartphone/tablet/PC) by switching Bluetooth off and on again with a short
pause in between.
8. "Forget" (remove) the previously paired connection (on your
smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our
product.
9. Try to restart the source device(Smartphone/tablet/PC) by powering it off and on
again, and after restarting try to establish a Bluetooth connection to your product.
10. If the above does not work, then try to restart your product (Portable speaker,
Headphone) by turning it off and on again.
11. Press and hold down the Bluetooth button on your device (Portable speaker,
Headphones) to initiate pairing mode again.
12. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the
pairing process.
You should now have a successful pairing with our device, but if you are still
experiencing issues then contact us again.
Pairing issues with a Computer or PC:
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device
(Portable speaker, Headphones, Active speakers), it's caused by your
Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play
music/sounds from your Computer/PC/Laptop:
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