Dust escapes
from the vacuum.
Dust cup is not installed correctly.
Position dust cup correctly and snap firmly in
place.
Foam filter or felt filter is worn or
broken.
Check and replace the foam filter or felt filter.
To purchase parts, call 1-877-531-7321 (US) /
1-844-608-3081 (CA).
Brushroll does not
turn.
Brushroll is jammed.
Remove obstruction. Follow instructions on
page 23.
Brushroll is not installed correctly.
Remove the brushroll and reinstall. Follow
instructions on page 20-22.
The belt is not routed correctly. Check the belt routing on page 21.
The belt is worn or broken.
Replace the belt. To purchase parts, call
1-877-531-7321 (US) / 1-844-608-3081 (CA).
Airflow restricted
with attachments
in use; sound
changes.
Air path is blocked.
Check for and remove any clogs and clean the
air path. Follow instructions on page 24.
Attachments in use restrict air flow.
Check attachments for fuzz, lint, pet hair or
other debris.
Vacuum turns off
on its own.
The power cord plug is loose from
the outlet when using the vacuum.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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