Services for ThinkPad Edge & X100e
(mt 0196, 0197, 0492, 3508)
Lenovo is pleased to announce the launch of support services for the
new ThinkPad Edge and X100e (machine type 0196, 0197, 0492, 3508
only) systems. These services do not apply to X100e mt 2876.
What You Need to Know
To simplify attach and provide customers the services they need most Lenovo has introduced a
concise list of part numbers to support the ThinkPad Edge and X100e machine types 0196, 0197,
0492, 3508. Authorized Warranty Service Providers can provide repair on these systems.
AVAILABLE Jan 5
1. Each of the upgrades available provides warranty coverage for 2 or 3 years as specified
below. The “Mail-In” upgrades require customer to pay the leg of shipping into the depot.
2. Accidental Damage Protection is available, bundled with 3Yr warranty upgrades and
provides the same level of service, unlimited number of repairs and a single replacement (if
needed), as is currently available.
3. Priority Support provides direct access, via a dedicated phone line, to advanced level
technicians to bypass basic support and get to the root of the problem faster. This preferred
level warranty support also provides SW support via third party vendors. A technician will be
dispatched (if onsite service is entitled) or advise customer to take their system to their
Authorized Warranty Service Provider or ship their system to the Depot if required.
Hard Disk Drive Retention
is available and can be “stacked” (sold in addition to any
Hard Disk Drive Retention
is available and can be “stacked” (sold in addition to any
available warranty and/or ADP services).
US PN CA PN Description US Price US Bid Index CA Price CA Bid Index
78Y1517 78Y1517 1Yr Onsite Warranty $39 $29.25 $43 $35.26
78Y1518 78Y1518 1Yr Onsite Warranty + ADP $99 $74.25 $110 $90.20
78Y1516 78Y1516 1Yr Accidental Damage Protection $79 $59.25 $88 $72.16
78Y1519 78Y1519 2Yr Mail-In Warranty $59 $44.25 $66 $57.69
78Y1521 78Y1521 2Yr Onsite Warranty $69 $51.75 $77 $63.14
78Y1523 78Y1523 2Yr Mail-In Warranty + ADP $149 $111.75 $166 $136.12
78Y1525 78Y1525 2Yr Onsite Warranty + ADP $179 $134.25 $199 $163.18
78Y1520 78Y1520 3Yr Mail-In Warranty $99 $74.25 $110 $96.80
78Y1524 78Y1524 3Yr Mail-In Warranty + ADP $229 $171.75 $254 $223.91
78Y1522 78Y1522 3Yr Onsite Warranty $119 $89.25 $132 $116.36
78Y1526 78Y1526 3Yr Onsite Warranty + ADP $249 $186.75 $277 $243.47
78Y1509 78Y1509 1Yr Priority Support (Stackable) $29 $21.75 $32 $28.36
78Y1511 78Y1511 3Yr Priority Support (Stackable) $55 $41.25 $61 $53.78
78Y1494 78Y1494 1Yr HDD Retention $10 $7.50 $11 $9.78
78Y1496 78Y1496 3Yr HDD Retention $19 $14.25 $21 $18.58
Consult the SPL to validate compatibility and consult your pricer for the most current pricing.
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