Lenovo ThinkServer User Manual

Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8
“Gettinginformation,help,andservice”onpage175
foradditionaltroubleshootingresources.
Troubleshootingprocedure
Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou
experiencewithyourserver:
1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,
functioningelectricaloutlets.
3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.
FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility
program”onpage55
.
4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.
See“ViewingthestatusanddiagnosticLEDs”onpage167
.
5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or
replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould
besolved.
6.ViewtheSELtodiagnoseproblems.See“Viewingthesystemeventlog”onpage168.
7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.
8.DownloadandusethePC-DoctorforDOSdiagnosticprogramtodiagnoseproblems.See“Using
thediagnosticprogram”onpage168.
9.Referto“Basictroubleshootingtables”onpage168andfollowtheinstructionsforthetypeofproblem
youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,
continuewiththenextstep.
10.Tryusingapreviouslyservercongurationtoseeifarecentchangetohardwareorsoftwaresettingshas
causedaproblem.Beforerestoringyourpreviousconguration,captureyourcurrentcongurationin
casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseeffect.
11.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
12.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting
information,help,andservice”onpage175.
ViewingthestatusanddiagnosticLEDs
YourserverhasstatusanddiagnosticLEDsonthefrontpanel,theDITpanel(variesbymodel),therear
panel(EthernetstatusLEDs),thesystemboard,thehot-swapharddiskdrives(ifsupported),andtheoptical
drive(s).ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.For
informationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage13
.
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Lenovo ThinkServer Specifications

General

Brand	Lenovo
Model	ThinkServer
Category	Server
Language	English