Action Yes No
Step 21
Replace the sensor. See
“Sensor (input) removal” on page 440.
Does the problem remain?
Go to step 22. The problem is
solved.
Step 22
a Remove the left cover. See “Left cover removal” on page
409.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
c Select the motor (MPF pick), and then touch Start.
Does the motor run?
Go to step 25. Go to step 23.
Step 23
a Remove the right cover. See “Right cover removal” on
page 420.
b Reseat the motor cable J71 on the controller board.
Does the problem remain?
Go to step 24. The problem is
solved.
Step 24
Replace the motor. See
“Motor (MPF) removal” on page 413.
Does the problem remain?
Go to step 25. The problem is
solved.
Step 25
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
MPF drive control failure service check
Action Yes No
Step 1
Check if the paper size matches the size set on the MPF tray
guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the MPF tray is overfilled.
Is the tray overfilled?
Go to step 5. Go to step 4.
4064
Diagnostics and troubleshooting
118
To Next Page
Loading...
Need help?
General
