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Solving other option problems
Use the following table to find solutions to problems with other options.
Symptom Cause Solution
An option does not operate
correctly after it is installed, or it
stops working.
The option is not installed correctly. Remove the option and reinstall it.
The cables connecting the option to
the printer are not attached
correctly.
Check the cable connections. Refer
to the
Setup Guide
for instructions.
The printer driver does not
recognize that the option is
installed.
Your printer driver may not
automatically recognize that an
option is attached to your printer.
Open the driver and verify that all
the printer configuration settings
are correct.
You cannot print using the
infrared port on the optional
Tri-Port Adapter.
The infrared port is not configured
properly.
Make sure neither Infrared Port
nor Infrared Buffer is set to
Disabled in the Infrared Menu.
Also make sure the Window Size
and Transmit Delay settings are
correct.
You cannot print using the
infrared port on the optional
Tri-Port Adapter
(continued)
.
The connection between the two
infrared devices cannot be made.
Make sure the distance between
the two infrared ports is 3 m (10 ft)
or less. If necessary, move the
ports closer together.
Make sure no objects are between
the two ports.
Make sure the computer is set on a
level surface.
If necessary, turn off the lights in
the room or close window shades
or blinds. Bright light, such as direct
sunshine or nearby artificial lights,
may interfere with communication.
You cannot print using the
LocalTalk port.
The LocalTalk port is not set up
correctly.
• Make sure neither LocalTalk
Port nor LocalTalk Buffer is set
to Disabled in the LocalTalk
Menu.
• For Macintosh users, verify that
the printer is set up correctly in
the Macintosh Chooser.
• If you have two Tri-Port Adapters
installed, only one LocalTalk and
one infrared port works. The
Tri-Port Adapter installed in
connector slot 1 is active.
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