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64 TROUBLESHOOTING

Wi-Fi

Problem Possible Cause Solutions

Trouble connecting appliance and

smartphone to Wi-Fi network

The password for the Wi-Fi

network was entered incorrectly.

• Delete your home Wi-Fi network

and begin the registration process

again.

Mobile data for your smartphone

is turned on.

• Turn off the Mobile data on your

smartphone before registering the

appliance.

The wireless network name (SSID)

is set incorrectly.

• The wireless network name (SSID)

should be a combination of English

letters and numbers. (Do not use

special characters.)

The router frequency is not 2.4

GHz.

• Only a 2.4 GHz router frequency

is supported. Set the wireless

router to 2.4 GHz and connect the

appliance to the wireless router. To

check the router frequency, check

with your Internet service provider

or the router manufacturer.

The distance between the

appliance and the router is too far.

• If the appliance is too far from the

router, the signal may be weak

and the connection may not be

congured correctly. Move the

router closer to the appliance

or purchase and install a Wi-Fi

repeater.

LG LMXS28626D User Manual

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