FAQs
Where
can I
find
more
information?
Commander
Help
You
can
press
the
F1
key
from
any
screen
in
the Alert
Commander
to
access
the online
Help
system.
Know le
dg
e
Ba
se
C
HELP
)
Troubleshooting help
is
available
at www.logitech.com/support
Cu
s
tom
er
Support
Calll888.469.4543
Refer
to
System
Requirements
Guide.
Reading
the
Diagnostic
LEOs
Motion
lED
How
do
I
know
the
camera is
recording?
e
Camera
is
ready
to record
(Red)
-~
0
-
Camera
is
recording
(Red,
blinking)
Turning
Off
Motion
and
Diagnostic
LEOs
You
can
turn
off
the motion
and
diagnostic
LEOs
in
the
Settings
>
Cameras>
Camera
>
Show
LED for
...
See
F1
Help
for
instructions.
r
lED
Off
ON
~--
-•~-----
-
t
On/
Off
s
witch
for
Power
Supply
LEOs
How
do
I
turn
these
LEOs
off?
Use
the
switch
located
on
the
side
of
the power
supply
to
disable
these
diagnostic
LEOs
.
www.logitech.com
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error.;
that
may appear
in
this manual. Information contained herein
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What
do
I
do
if
the
power
supply
cable
(yellow
connector) is
too
short?
To
lengthen, either
use
a coupl
er
or
purchase
a longer ethernet
(CA
T
-5e)
cable.
Want
to
see
more
FAQs?
Go
to
www.l
og
i
tec
h.com/secur
ity/support
Camera
Diagnostic
LED
Which
LED
colors
indicate
"camera
is
working"?
e Connected to Internet
(Green)
e Connected to Alert Commander
(Purple)
e
Co
nnected to Alert Commander & Internet
(Blue)
0 Upgrading
Firmware
(White)
e
Camera
in
standalone mode
(Yellow)
0 Not connected to Alert Commander
or
Internet
(light
Blue)
Using
the
microSDTM
card
adapter
NOTE:
Unplug
the
camera
before
removing,
replacing.
or
upgrading your
microSD
card.
To
review
the video
on
t
he
microSD
card.
we
recommend
using
Logitech
Alert Commander
To
review
the
video
on
t
he
microSD
card
without l ogitech Alert
Commander:
1)
Open
the
hatch
on
the bottom of the
camera
and
remove
the
microSD
card
from its port.
2)
Plug
the
microSD
card
into the
adapter.
3)
Plug
the adapter
in
to the
PC's
SO
card
slot.
•
View
video recordings
using
the free
Apple
Qu
icklime
player
or
other
player
that supports H
.264
video
playback.
(To
download
Quick
l
ime,
vi
sit
http://WNW.apple.com/quicktime/download/)
CD
microSD
card
must
be
installed
in
the
camera
for
recording
to
occur.
Troubleshooting
camera
connection
:
What
if
camera/video disappears?
1)
Test
another outlet
fo
r
your
camera.
perhaps
one
closer
to
your
PC.
2)
Verify
that the
camera
power
supp
ly
and the network bridge
are
pl
ugged
directly into a
power
outlet
and
not a
power
strip.
3)
Check
firewall
settings
or
press
the
F1
key
in
Commander
Software
for
additional
help.
4)
Go
to Settings>
Cameras>
Add/F
i
nd
>F
ind
Came
r
as.
5)
Reset
the
camera.
See
instructi
ons
in
"Camera
Reset
Instruc
t
ions."
Camera Diagnostic
LED
Which
LED
colors
indicate
"camera
is
not
working"?
--
0
--
Camera
boot-up
failed
0
(Red
blinking)
/:
-~
f'!J
microSD
card
read/write failure -
No
microSD
card
• {Alternating
Red
I
Yellow.
blinking)
0
See
Camera
Reset
Inst
ructions for
assistance.
2 3
microSD
logo
is
a
trademark
of
SD-3C
,
LLC
.
Camera Reset Instructions
Insert a
paper
clip into the
reset
hole located
on
the
back
of the
camera
and
press
gently
and
then
release.
If the
camera
does
not
appear
aft
er
reset.
go
to
Settings
>
Cameras>
Ad
d/F
i
nd
>Find
Cameras.
If
the
camera
still
does
not
operate,
contact
tech
n
ical
support.
Resetting the
camera
will
restore
the
camera
to factory settings.
However.
it
will
not delete
video
recorded
on
the
microSD
card.
Power
Supply
Diagnostic
LEOs
t
Po
we
r Supply Ne
twork
St
a
tu
s
LEO
s
What
do
these
LEOs
tell
me?
What
do
these
LEOs
tell
me?
e
Traffic
and
data is flowing
(Green)
e
Link
to
Power
Supply
(Green)
Connection with Et
hernetJLAN
(Yellow)
e
Shows
network traffic
(Blue)
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