Name: Logitech G502
Brand: Logitech
Rating: 5 (1 reviews)

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Frequently Asked Questions

 +G502 - Troubleshooting - Scroll/Gesture Issue: Faulty scroll wheel

 We recommend that you plug the mouse directly into a USB port on the motherboard or a

USB port on the computer case while troubleshooting. Please avoid using hubs of any

kind, powered or not. This includes hubs that can be found on monitors.

 Confirm the scroll mode the G502 mouse is in:

o Single-click precision scrolling

o Hyper-fast continuous scrolling

o Toggle button highlighted in red

 Try using compressed air to clean the area around the scroll wheel.

 Try on a different computer (if available).

 Uninstall LGS or G HUB, uninstall G502 mouse driver, and reinstall:

1. Uninstall LGS or Logitech G HUB.

2. Press the Windows key and type "Device Manager", then select Device Manager.

3. Expand the Mice and other pointing devices tree.

4. If more than one mouse is plugged into the computer, unplug all mice except for

the G502.

5. Right-click the G502 mouse and select Uninstall device.

6. Unplug the G502 mouse from the computer.

7. Reboot the computer.

8. Reinstall the latest version of LGS or Logitech G HUB.

9. Plug the G502 mouse back into the computer.

 +G502 - Troubleshooting - Connection Issue: Intermittently working

 We recommend that you plug the mouse directly into a USB port on the motherboard or a

USB port on the computer case while troubleshooting. Avoid using hubs of any kind,

powered or not. This includes hubs that can be found on monitors.

 Try a different USB port on the motherboard or computer case.

 Try the mouse on another computer (if available).

 Disable "USB Selective Suspend":

1. Press the Windows key, type "Edit power plan" and press Enter.

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