TROUBLESHOOTING
I can’t pair the keyboard with my device.
Your keyboard only connects to Bluetooth wireless–enabled devices. Confirm that the device
you’re trying to pair with is Bluetooth wireless–capable. Note: The Logitech Keyboard K480 is
not compatible with a Logitech Unifying receiver based on different wireless technology.
Restart the device and try pairing it with the keyboard again on the original channel or another
channel.
Note: On a Windows computer, a new Bluetooth wireless connection will sometimes require
additional software updates—a process that may still be ongoing after a message appears
indicating a successful completion. Wait at least 20 minutes after pairing to make sure all
updates are completed before restarting the computer.
Confirm that the device is configured to accept Bluetooth wireless connections. (Windows)
Go to Bluetooth Devices > Open Settings and select the following checkboxes:
Allow Bluetooth devices to find this computer
Allow Bluetooth devices to connect to this computer
Alert me when a Bluetooth device wants to connect
Confirm that your computer, tablet, or smartphone is compatible with the Logitech Keyboard
K480. (See COMPATIBLE DEVICES.)
Make sure your computer, tablet, or smartphone supports an external keyboard (HID profile).
Check the user manual that came with the device or contact the manufacturer.
My keyboard isn’t working.
Confirm the correct channel is selected.
Press any key to wake the keyboard from sleep mode.
Turn the keyboard off and back on.
Turn Bluetooth wireless off and restart the computer. (Windows)
On the device:
Go to Bluetooth Wireless settings and turn off Bluetooth Wireless.
Restart the device and turn on Bluetooth Wireless.
Reconnect the keyboard.
Replace the keyboard batteries.
Confirm that the keyboard is paired with the device.
Pair the keyboard again with your computer, tablet, or smartphone.
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