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NOTE
• Make sure your devices are powered on.
• Keep your mobile phone close to your device when you are connecting your device
to the network.
• Connect your mobile phone to the wireless network at home, and make sure you
know the password of the wireless network.
• Check if your wireless router supports 2.4 GHz band and turn it on. If you are not sure
whether the router supports 2.4 GHz band, please contact the router manufacturer.
• The device cannot connect to the wireless network that requires authentication, and
it usually appears in public areas such as hotels, restaurants, etc. Please connect to a
wireless network that does not require authentication.
• Turn off the WLAN+ (Android) or WLAN Assistant (iOS) function of your mobile
phone when connecting your device to the network.
• In the case that your device connected to a wireless network before but it needs to
reconnect, please click “+” on the app Home page, and add your device again by the
device category and model according to the instructions on app.
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