NOTE
31
1.
Make sure your devices are powered on.
2.
Keep your mobile phone close enough to your device when you are connecting
your device to the network.
3.
Connect your mobile phone to the wireless network at home, and make sure
you know the password of the wireless network.
4.
Check if your wireless router supports 2.4 GHz band and turn it on. If you are
not sure whether the router supports 2.4 GHz band, please contact the router
manufacturer.
5.
The device cannot connect to the wireless network that requires authentication,
and it usually appears in public areas such as hotels, restaurants, etc. Please
connect to a wireless network that does not require authentication.
6.
Turn off the WLAN+ (Android) or WLAN Assistant (iOS) function of your
mobile phone when connecting your device to the network.
7.
In the case that your device connected to a wireless network before but it
needs to reconnect, please click “+” on the app Home page, and add your
device again by the device category and model according to the instructions
on app.
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