7. After the NCD and modem are connected, and data flow is detected by
nbn™ - the activation process still needs to take place. Note that this can
take up to 24 hours – but should take just 30 – 60 minutes.
8. Please be patient during this time and wait for the Netcomm Internet light
to become solid.
9. You can connect computers or other devices to the yellow LAN ports on
the back of the device.
10. The modem should be pre-configured and ready to use. If you have
difficulties following the troubleshooting tips later in this document, please
call 1800 733 368 and our team will assist you.
Troubleshooting Tips
1. If the DSL light does not stop flashing after 15 minutes after plugging the
Netcomm device you should try the following:
I. Try plugging the telephone cable into another socket in your property.
II. Try an alternative cable to connect the NCD to the wall socket
III. Remove any splitters, filters, or extension cords from the line
IV. Remove any telephone equipment connected to other sockets in the
property.
2. If after the DSL light on the NCD turns solid blue the Internet light is
flashing on the front of the Netcomm device. This suggests that the nbn™
authentication details are incorrectly configured in your device. This should
not occur, but in rare instance that it does, please call 1800 733 368 and
our team can assist in checking these details.