1. Navigate to NETGEAR SUPPORT.
2. Enter the model number or product name to search for your product or browse to your product
using the product model categories.
NOTE: Guided Assistance is only available for certain models at this time. If the Guided Assistance
button is not present on the product support page for your product, it is not available for that
product yet.
3. On the product support page, click on Guided Assistance.
4. Launch the Guided Assistance portal.
If you have a MyNETGEAR account, click LOGIN and then enter your MyNETGEAR username and
password. Once logged into your account, your registered products appear in a drop down list. Select
the product to be supported from the list.
If you do not have a MyNETGEAR account and would like to create one, click Register Product.
If you do not wish to login you can choose to enter the serial number of your product. Click ENTER
SERIAL NUMBER and enter the serial number for your product, then click NEXT. You can find the
serial number printed on the label either on the bottom or back panel of your product. The serial
number is 13 characters long and comprised of alphanumeric characters.
For further assistance in finding the serial number, please see the articles below
How do I find my NETGEAR business product's serial number?
How do I find my NETGEAR home product’s serial number?
5. After selecting your product from the registered product list, or entering the serial number manually,
you are presented with troubleshooting guides.
If troubleshooting guides are not available for your product you will be presented with some
suggested articles from our Knowledge Base.
How can I troubleshoot LAN connectivity problems on my NETGEAR ProSAFE or Nighthawk Switch?
LAN connectivity problems on a switch can be caused by any of a wide range of factors. Below are some
simple things to check which can help to resolve common problems.
1. Power cycle the switch and other network equipment.
2. Ensure that the firmware on the switch and other network equipment is up to date. Firmware
updates addressing bugs and other issues are regularly released. For NETGEAR equipment, enter
your model number at https://www.netgear.com/support and go to Firmware and Software
Downloads to find the latest firmware. Note: This does not apply to unmanaged switches.
3. Reset the switch to factory default settings. This is helpful to erase any undesirable configuration
which may be causing problems. Where necessary, be prepared to re-configure any required settings
on the switch such as VLANs.