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Troubleshooting—Continued
The analog audio is OK, but there appears to be no digital audio signal.
• Make sure that the Digital Out setting is set to On (page 46).
• Check that the Dolby Digital, DTS and MPEG out settings (page 46) are suitable for your amplifier/receiver/check
the instruction manual that came with your amplifier/receiver.
• SACDs and some DVD-Audio discs do not output digital audio. Listen through the player’s analog audio outputs.
Noticeable difference in DVD and CD volume.
• This is due to differences in the audio format and is not a malfunction.
Cannot play multichannel audio
• Make sure that Audio Output Mode is set to 5.1 Channel (page 52).
• Check that the Dolby Digital, DTS and MPEG Out settings (page 46) are suitable for your amplifier/receiver—check
the instruction manual that came with your amplifier/receiver.
• DVD-Audio and SACDs do not output multichannel digital audio. Listen through the player’s analog outputs.
• Check that the settings in the Speaker Installation screen are correct (page 52).
• Check the audio options available from the disc menu.
Cannot listen to highsampling rate audio through the digital output.
• Make sure that Linear PCM Out is set to Downsample Off (page 46).
• As a copy-protection measure, some DVDs do not output 96kHz audio. In this case, even if set to Downsample Off,
the player automatically outputs the audio at 48 kHz. This is not a malfunction.
Cannot output 192kHz or 176.4kHz digital audio.
• The player does not output digital audio at these sampling rates. The digital output is automatically downsampled.
Cannot output 96kHz or 88.2kHz digital audio.
• Check that Linear PCM Out is set to Downsample Off (page 46).
• Some discs are digital copy protected and do not output high sampling rate digital audio. In this case the output is
automatically downsampled.
No DTS audio output.
• If this unit is connected to a non-DTS compatible amplifier or decoder using a digital audio cable, set DTS Out to
DTS > PCM (page 46). If you do not do this, noise will be output when you play a DTS disc.
• If this unit is connected to a DTS-compatible amplifier or decoder using a digital audio cable, check the amplifier
settings, and that the cable is properly connected.
Audio mix does not sound right or sounds incomplete (for example, inaudible dialog).
• Make sure that Audio Output Mode is set to 2 Channel if you’ve connected to the stereo inputs on your amplifier or
TV (page 52).
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