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VVX 101
Polycom VVX 101 User Manual
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UC Software 5.4.0
|
June 2015
|
3725-4621
1-003A
USER GUIDE
Polycom
®
VVX
®
Business Media
Phones
Applies to Polycom VVX 101,
201, 300, 310, 400, 410,
500, 600, and 1500 phones,
Polycom VVX Camera,
and Polycom VVX Exp
ansion Modules
2
Table of Contents
Default Chapter
3
Table of Contents
3
Before You Begin
17
Who Should Read this Guide
17
Typographic Conventions
17
Get Started
18
View Your Phone Keys and Hardware
18
VVX 101 and VVX 201 Phones Hardware
19
VVX 300 and VVX 310 Phones Hardware
21
VVX 500 and VVX 600 Phones Hardware
25
VVX 1500 Phone Hardware
27
Secure Your Phone with the Security Slot
29
Navigating Your Phone Interface
29
Understanding Phone Screens
29
Home Screen
30
Calls Screen
30
Lines Screen
31
Active Call Screen
31
Switch Among Phone Screens
32
Understanding Phone Icons and Status Indicators
33
Entering Information in Data Fields
37
Enter Information Using the Dial Pad
38
Enter Information Using the Onscreen Keyboard
39
Inputing Chinese Characters with Pinyin
40
Using the Pinyin Input Widget
40
Log into and Lock Your Phone
42
Log into Your Phone
42
Log out of Your Phone
43
Change Your Password
43
Log into a Visitor Desk Phone
43
Log out of a Visitor Desk Phone
44
Sign into Lync on Your Phone
44
Sign out of Lync
44
Sign in Using Your Broadsoft UC-One Credentials
45
Locking Your Phone
45
Lock Your Phone
45
Unlock Your Phone
46
Change Your User Password
46
Audio Calls
47
Placing and Answering Audio Calls
47
Placing Audio Calls
48
Place Calls from the Dialer
48
Place an International Call
49
Place Calls from Recent Call Lists
49
Place Calls to Favorites
49
Place Calls from Directories
50
Place Calls from a Locked or Logged out Phone
50
Place an Intercom Call
51
Place a Call from a VVX Expansion Module
51
Place a Call with a Hidden Number
52
Redial a Number
52
Use H.323 Protocol to Place Audio Calls
52
Answer Audio Calls
53
Answer Calls in the Incoming Call Screen
53
Answer Calls from the Calls Screen
54
Answer a Call When in a Call
54
Answering Calls on Shared Lines
55
Answer Calls Automatically
55
Answer Calls on a Locked Phone
55
Answer Intercom Calls
55
Answer Calls from VVX Expansion Modules
56
Switch Among the Handset, Headset, and Speakerphone
56
Mute and Unmute Audio
56
End Audio Calls
57
Holding and Resuming Calls
57
Hold Calls
57
Resume Calls
57
Resume Calls on VVX Expansion Modules
57
Transferring Calls
58
Choose a Default Transfer Type
58
Transfer a Call
58
Cancel a Transfer
58
Parking and Retrieving Calls
59
Parking and Retrieving Calls on the Lync Server
59
Park Calls
59
Retrieving Parked Calls
59
Parking and Retrieving Calls on the Broadworks Server
60
Park Calls
60
Retrieve Calls
61
Managing Multiple Calls
62
Managing Calls on VVX 1500 Phones
62
View a List of Calls
62
Manage Calls
63
Managing Calls on VVX 101, 201, 300/310, 400/410, 500, and 600 Phones
63
Display Calls from the Lines Screen
63
Display Calls from the Calls Screen
64
Manage Calls from the Calls Screen
64
Managing Calls Remotely
65
Managing Calls with Broadsoft UC-One Broadworks Anywhere
65
Enable Broadworks Anywhere
65
Edit Broadworks Anywhere Locations
66
Disable BWA Locations
66
Remove BWA Locations
66
Managing Calls with Broadsoft UC-One Remote Office
66
Add a Remote Office Number
67
Disable Remote Office
67
Edit Your Remote Office Number
67
Ignoring or Rejecting Incoming Calls
67
Ignore or Silence Incoming Calls
68
Reject Incoming Calls
68
Reject Calls from a Contact
68
Rejecting Calls with Do Not Disturb
68
Enable Do Not Disturb
69
Reject Calls with Do Not Disturb on Multiple Lines
69
Reject Anonymous Calls
70
Redirecting Incoming Calls
70
Forwarding Incoming Calls to a Contact
70
Forward an Incoming Call to a Contact
70
Forward All Incoming Calls to a Contact
71
Disable Call Forwarding
71
Forwarding Incoming Lync Calls
71
Forward Lync Calls to a Contact
72
Forward Calls to Voicemail
72
Simultaneously Ring a Group of Contacts
72
Forward Calls to Delegates
72
Simultaneously Ring Delegates
73
Divert Calls to a Contact
73
Initiating and Managing Audio Conference Calls
73
Tips for Conference Calls
74
Initiate Conference Calls
74
Join Calls to Create a Conference Call
74
End Conference Calls
75
Hold Conference Calls
75
Resume Conference Calls
75
Split Conference Calls
75
Manage Conference Call Participants
75
Initiating and Managing Lync Conference Calls
76
Initiating a Lync Conference Call
77
Initiate a Lync Conference on Your Phone
77
Initiate a Conference Call in the Lync Client
77
Initiating a Group Conference Call
77
Initiate a Group Conference Call on Your Phone
77
Initiate a Group Conference Call in the Lync Client
78
Initiate a Conference Call During a Lync Call
78
Add Contacts to a Lync Conference Call
78
Send Contacts Active Conference Information
78
Viewing a Roster of Lync Conference Participants
79
Exit the Roster
79
Return to the Roster
79
Managing Lync Conference Participants
79
Muting Conference Participants
79
Demote or Promote Conference Participants
80
Enable and Disable Conference Announcements
80
Remove Conference Participants
81
Lock and Unlock a Conference Call
81
Initiating and Managing Alcatel-Lucent Advanced Conferences
82
Initiate an Advanced Conference Call
82
Initiate an Advanced Conference Call During a Call
82
Add Contacts to an Advanced Conference Call
82
Join Calls to an Advanced Conference Call
83
Join Two Calls into an Advanced Conference Call
83
Viewing a Roster of Conference Participants
83
Exit the Roster
83
Return to the Roster
83
Managing Advanced Conference Participants
84
Muting Conference Participants
84
Remove Conference Participants
84
Working with Shared Lines
84
Viewing Missed and Received Calls on Shared Lines
85
Hold Calls Privately on Shared Lines
85
Barge in on Calls for Busy Lamp Field Lines
85
Using Genband's Multiple Appearance Directory Number - Single Call Appearance
86
Placing a Call
86
Answering Calls
86
Barge in on an Active Call
87
Leave a Bridge Call
87
Resume Held Calls
87
Enabling Privacy
88
Enable Privacy
88
Disable Privacy Temporarily
89
Enable Privacy on a Bridge Call
89
Using Lync Boss-Admin
89
Assign Delegates
89
View the Delegates Group
91
View the Boss Group
91
Set a Ringtone for Boss Calls
92
Edit the Delegates Group
92
Managing Calls on the Boss's Line
93
Respond to Incoming Calls
93
Viewing Call Status on the Boss's Line
94
View Held Calls
94
Resume Held Calls
94
Transfer Boss Calls
95
Call on Behalf of a Boss
95
Join Conference Calls
96
Using Alcatel-Lucent Shared Call Appearance
96
Placing a Call
97
Answering Calls
97
Bridging into Active Calls
97
Leave a Bridge Call
97
Make Active Calls Public
97
Holding or Passing Calls
98
Pass SCAP Calls
98
Create a Personal Ring Group with Broadsoft UC-One Simultaneous Ring
99
Add Numbers to Your Simultaneous Ring List
99
Delete Numbers from the Simultaneous Ring List
99
Recording Calls on VVX 500, 600, and 1500 Phones
100
Guidelines When Recording Calls
100
Record a Call
100
Pause a Recording
101
Resume a Recoding
101
Stop Recording
101
Record Conference Calls
102
Browse Recorded Calls
102
Play Recorded Calls
102
Pause and Resume Played Recordings
103
Stop Playing a Recording
103
Rename a Recording
103
Delete Recordings
104
Video Calls
105
Tips for Video Calls
105
Using a VVX Camera with VVX 500 and 600 Phones
106
Control the Lens Angle
106
Use the Privacy Shutter
106
Status Indicators and Messages for the VVX Camera
107
Changing Video Call Settings
108
Set the Call Rate for Video Calls
108
Stop Video for All Calls
108
Change Video Clarity
109
Changing the Video Call and PIP Displays
109
Change How PIP Video Displays
110
Change How Far-Side Video Displays
111
Display All Video Calls in Full Screen Mode
112
Place a Video Call on VVX 500, 600, and 1500 Phones
112
Stop Sending Video
112
No Video from the Far Side
113
Display Video Calls in Full Screen
113
Exit Full Screen View
114
Swap Video
114
Handling Video and Audio Calls
115
Handle Conference Calls with Video
115
Managing Video Calls Without a VVX Camera on VVX 500 and 600 Phones
116
Managing Audio and Video Calls
116
View Video in Full Screen During Calls
117
Handling a Mixture of Video and Audio-Only Calls
118
Place Audio-Only Calls
118
Manage Call Lists and Directories
119
View Recent Calls
119
View Call Details
120
Save a Recent Contact
120
Delete a Contact
120
Edit Recent Contact Entries
120
Sort Recent Call Entries
120
Sort Entries by Call Type
121
View Recent Lync Calls
121
View Recent Lync Calls in Outlook
121
Managing the Contact Directory
122
Search for Contacts
122
Add a Contact to the Contact Directory
122
View Contact Information
123
Update a Contact's Information
123
Delete a Contact
123
Managing the Corporate Directory
124
Searching the Corporate Directory
124
Perform a Quick Search
124
Perform an Advanced Search
124
Save Search Results
125
Clear Search Results
125
Add Contacts to the Contact Directory
125
Search the Lync Directory
125
Saving Contacts from the Lync Directory
126
Save Contacts to Lync Contacts
126
Save Contacts to the Contact Directory
126
Search the Outlook Directory
126
Save Outlook Contacts to the Contact Directory
127
Searching the Broadsoft Directory
127
Perform a Simple Search
127
Perform an Advanced Search
127
Add Broadsoft Contacts to the Contact Directory
128
Managing the GENBAND Address Books
128
Using the Global Address Book
128
Searching the Global Address Book
129
Save a Contact
129
Save Search Results
130
Using the Personal Address Book
130
View Contacts in the Personal Address Book
130
Search Your Personal Address Book
130
Add Contacts to the Personal Address Book
131
Delete Contacts
131
Edit Contacts in the Personal Address Book
131
Manage Buddy Lists, Favorites, and Contact Lists
133
Managing Favorites
133
Add Favorites
133
View Favorites
134
View Favorites on the Home Screen
134
View Favorites from the Lines Screen
134
Reorder Favorites
134
Delete Favorites
134
Using Buddy Lists
135
Add Contacts to Your Buddy List
135
View Your Buddy List
135
Monitor Contacts on Your Buddy List
136
View Watcher List
136
Block Contacts from Viewing Your Status
136
View Blocked List
137
Managing Lync Contacts
137
Add Contact to Your Microsoft Lync Contact List
137
View Lync Favorites and Groups
138
Viewing Lync Contacts' Presence Information
138
View Contact's Activity on VVX 201, 300, and 400 Phones
141
View Contact Information on VVX 500 and 600 Phones
141
View the Lync Contact Card for Contact Information
141
Change the Privacy Relationship for a Contact
142
Managing Broadsoft UC-One Favorites and Contacts
143
View Broadsoft UC-One Contacts' Presence Information
143
View Broadsoft UC-One Contacts and Favorites
143
View Favorites in the Contact List
144
View Contacts and Groups
145
Search for Broadsoft UC-One Contacts
145
Update Your Presence Status
147
Update Your Lync Presence
147
Update Your Buddy Status
148
Automatically Update Your Buddy Status
148
Access, Send, and Broadcast Messages
149
Access Voicemail and Video Messages
149
Remove Message Alert
150
Access Lync Voicemail Messages
150
Managing Lync Voicemail Messages
151
Call a Contact
151
Delete Voicemail Messages
151
Mark Message as Read
151
Send Instant Messages
151
Read Instant Messages
152
Reply to Instant Messages
152
Delete Instant Messages
152
Broadcasting Messages with Group Paging
152
Sending and Receiving Pages
153
Send Pages
153
Receiving Pages
153
Changing Group Paging Settings
154
Change the Default Paging Group
154
Update Paging Group Subscriptions
155
Enable Pages to Play During Active Calls
155
Broadcasting Messages with Push to Talk
155
Sending and Receiving PTT Broadcasts
156
Send PTT Broadcasts
156
Receiving PTT Broadcasts
156
Listen to PTT Broadcasts During Active Calls
157
Reply to PTT Broadcasts
157
End PTT Broadcasts
158
Changing PTT Settings
158
Change the Default Channel
158
Update Channel Subscriptions
158
Enable PTT Broadcasts to Play During Active Calls
159
Use Applications on Your Phone
160
Using the Calendar
160
Open the Calendar
160
Navigate Day View
160
Navigate Month View
161
Display Meeting View
161
Return to Day View
161
Use Meeting Reminders
162
Choose a Meeting Reminder Type
162
Choose an Alert Tone
162
Disable Meeting Reminders
163
Joining Calendar Meetings
163
Join Meetings from the Calendar
163
Join a Meeting from a Meeting Reminder
163
Join a Meeting with an Alternate Number
163
Join Lync Meetings from the Calendar
163
Navigating the Browsers
164
View the Idle Browser
164
Use the Web Browser
164
Browser Navigation Soft Keys
165
Enter Information into the Browser
165
Using the Launch Pad on VVX 1500 Phones
166
Access the Launch Pad
166
Open Applications
166
Navigate the Launch Pad
167
Display the Launch Pad's Main Screen
167
Enable My Info Portal
167
Customize Your Phone
168
Set the Language
168
Set the Time and Date Display
168
Disable the Time and Date Display
169
Setting the Backlight Intensity and Timeout
169
Change the Backlight Intensity
169
Change the Backlight Timeout
170
Select a Background Picture
170
Adding Personal Photos as Your Background
171
Using the Web Configuration Utility
171
Use a USB Flash Drive
172
Reset Your Background
172
Enable Transparent Line Keys
173
Enabling Screen Savers
173
Enable Screen Savers
173
Use Personal Photos as Screen Savers
174
Disable Screen Savers
175
Use Your Phone as a Digital Picture Frame
176
Performing Tasks in the Picture Frame
176
Using Power-Saving Mode
177
Change Your Office Hours
177
Change Timeouts
178
Changing Audio Settings
178
Change Incoming Call Notifications
178
Set a Ringtone for Incoming Calls
179
Set a Ringtone for Individual Contacts
179
Change the Volume
179
Use Accessibility Features on Your Phone
180
Features for Hearing-Impaired Users
180
Features for Vision-Impaired and Blind Users
181
Features for Mobility-Impaired Users
182
Extend Your Phone's Capabilities with Accessories
183
Using a Headset with Your Phone
183
Connecting a Headset
183
Use Your Headset for All Calls
184
Reactivate Headset Memory Mode
184
Using Electronic Hookswitch
185
Setting the Headset Base Unit Options
185
Enable Electronic Hookswitch
185
Using Electronic Hookswitch
186
Disconnect Your Headset
186
Using Bluetooth Headsets with Your VVX 600 Phone
186
Enable Bluetooth and Connect a Headset
186
Managing Calls with Your Bluetooth Headset
187
Disconnect and Remove Your Bluetooth Headset
187
Using the Polycom Desktop Connector
188
Setting up and Enabling the Polycom Desktop Connector
188
Use the Direct Method
188
Using the Indirect Method
189
Disable the Polycom Desktop Connector
191
Using the Polycom Desktop Connector
191
Access Your Phone Screens
191
Using Keyboard Shortcuts to Perform Tasks on Your Phone
192
Enter Text in a Different Language
194
Connecting a Netgear Wi-Fi Adapter to Your Phone
195
Connect the Wi-Fi Adapter
195
Connecting Polycom VVX Expansion Modules to Your Phone
196
View VVX Expansion Module Hardware Features
197
Connect VVX Expansion Modules
200
Connect Additional Expansion Modules
200
Using VVX Expansion Modules
200
Assigning Busy Lamp Field Contacts, Microsoft Lync Contacts, and Favorites
201
Generate the VVX Expansion Module Directory Card
202
Navigate VVX Color Expansion Module Paging
203
Changing the Backlight Intensity
205
Connecting to Lync on Your Phone Using Better Together over Ethernet
206
Installing the Polycom Better Together over Ethernet Connector
206
Find Your Operating System Version
206
Download the Polycom Btoe Connector
206
Install the Polycom Btoe Connector
207
Enable and Pair Better Together over Ethernet
208
Set Your Phone as Your Primary Audio Device
209
Using Btoe to Manage Calls on Your Phone and Lync Client
209
Answer Calls
210
Place Calls
210
Pause and Resume Calls
210
Move Call Audio between Your Phone and Computer
211
Use Your Phone as Your Primary Audio Device for Your Computer
211
Disable Btoe on Your Phone
211
Stop Btoe on Your Computer
212
Uninstall the Polycom Btoe Connector
212
Maintenance Tasks
213
Investigate Phone Warnings
213
Remove Warnings
213
Restart the Phone
214
Update the Phone Configuration
214
Test Phone Hardware
214
Clean the Touchscreen
215
View Software Details
215
Update the Phone Software
215
Exit the Software Update Notification
216
Update Software Later
216
Postpone Software Updates
216
Update Your Lync Phone Software
217
View Software Update Information
217
Update Software Later
217
Troubleshoot Issues
218
General Phone Issues
218
Speakerphone Issues
218
USB Port Issues
218
Application Issues
219
Troubleshoot Calendar Issues
219
Login Issues
219
GENBAND Address Book Issues
219
View the Status of the Personal Address Book
219
Polycom Desktop Connector Issues
220
Headset Issues
221
Troubleshoot Audio and Echo Issues
221
Bluetooth Headset Issues
221
Recording Issues
221
Better Together over Ethernet Issues
222
Troubleshoot Polycom Btoe Connector Installation Issues
222
Troubleshoot Polycom Btoe Connector Start Issues
222
Troubleshoot Pairing Issues
223
Get Help
224
Copyright, Safety, and Regulatory Notices
225
Service Agreements
225
Governing Law
225
Limitations of Liability
225
Polycom Limited Warranty and Limitation Liability
225
Exclusions
226
Warranty Exclusive
226
Safety, Compliance, and Disposal Information
226
Part 15 FCC Rules
226
Class B Digital Device or Peripheral
227
Class a Digital Device or Peripheral - VVX Expansion Modules
227
Modifications
227
Installation Instructions
227
Plug Acts as Disconnect Device
227
Industry Canada (IC)
228
Industry Canada (IC) - VVX Expansion Modules
228
CE and VCCI Mark
228
CE Mark R & TTE Directive (EU Only)
228
Japan VCCI
229
WARNING Electrical Safety
229
VVX 101 and 201 Phones
229
VVX 300, 310, 400, and 410 Phones
230
VVX 500 and 600 Phones
230
VVX 1500 Phones
230
Russian Compliance
230
Ukrainian Compliance
231
New Zealand Telepermit
231
Special Conditions for this User Guide
231
Connection of this Polycom VVX 1500 Voip Video Telephone to the Telecom Network
232
Uae
232
Australia
232
Operating Ambient Temperatures
232
Hearing Aid Compatibility (HAC)
233
Waste Electrical and Electronic Equipment (WEEE)
233
Restriction of Hazardous Substances Directive (Rohs)
233
Polycom Take Back
233
Applies to VVX 600 Phones Only
233
Other manuals for Polycom VVX 101
Quick User Guide
3 pages
Quick Reference Guide
2 pages
Quick Tips
2 pages
Quick Reference Manual
2 pages
Quick Start Guide
5 pages
5
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Polycom VVX 101 Specifications
General
Brand
Polycom
Model
VVX 101
Category
Telephone
Language
English
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