Support
Contact Qualys Support
At Qualys, we are committed to providing customers and partners with the
highest quality service on all technical and account related questions. Our
dedicated staff of Security Engineers are specialized in network security to
assist customers quickly and effectively —24 hours a day, seven days a week
by telephone, e-mail, and the web.
US and Canada 1 (866) 801 6161
Europe/International +33 (0) 1 44 17 00 41
Web site www.qualys.com/support
Understanding Messages
During operation, the Scanner Appliance reports the following errors in the
Scanner Appliance user interface (LCD display and Remote Console).
Activation Code/ At startup, the Scanner Appliance failed to make a
Network Err. connection to the QualysGuard platform and the Scanner
Appliance has not been activated yet. Please activate the
Scanner Appliance as described in the Quick Start.
Network Error At startup, the Scanner Appliance failed to make a
connection to the QualysGuard platform. This message
may appear because you need to enable additional
configurations, such as a static IP address and/or
Proxy support.
Communications Failure A network communication error occurred when the
appliance tried to poll the QualysGuard platform during
normal operation. This error can occur only after successful
completion of the Quick Start.
See the QualysGuard Scanner Appliance User Guide for information on the
available configurations options and setup steps. Appendix B provides
comprehensive information about the appliance, including detailed
troubleshooting instructions that will assist you with resolving errors.
Rack Mount Instructions
To rack mount the appliance, follow these steps:
1 With a #2 flat blade screwdriver, remove all 6 plastic screws on both sides
of the Scanner Appliance.
2 Attach the mounting brackets to the sides of the Scanner Appliance using a
#2 Philips screwdriver and 6 10-32 x 5/16" stainless steel screws.
3 Mount the Scanner Appliance onto the rack using 4 10-32 x 3/4" rack
screws.
User Guide
AC power cord
CAT5 cable
19" rack mount bracket kit
(see Rack Mount Instructions —
to the left)
Support
Contact Qualys Support
At Qual ys, we ar e committ ed to providi ng custome rs and partners wit h the
highest quality service on all technical an d account re lated questio ns. Our
dedicat ed staff o f Security Eng ineers are spe cialized in network secu rity to
assist c ustomers quickly and effec tively— 24 hours a day, seven days a week
by tele phone, e-ma il, and the web.
US and C anada 1 (866) 8 01 6161
Europe/I
nterna tional +33 (0 ) 1 44 17 00
41
Support e-ma il support
@qualys. com
Web site www.qualys .com/support
Understanding Messages
During o peration, the Scanner A ppliance report s the followi ng errors in the
LCD int erfa
ce.
Network E rror At startup, th e Scanner Applianc e failed to ma ke a
connection t o the QualysGuard platform. This mess age
may appea r because you ne ed to enable addit ional
configura tions, such as a stat
ic IP add ress and/or
Proxy suppor t.
Login Qualy s-Guard Your login to the appliance failed because yo u did not
Web First complete your login to the QualysGuard we b application
fir st. Follow the instructions provi ded in STEP 2 of the
Quick Sta rt.
Authentication Fail ure Your login to the Scanner Appliance fai led. Be sure to
use the s ame account to log into the Qu alysGuard web
applicati on and the app liance.
Communic
ations Failu re A network c
ommunicat ion error occur red when the
appli ance tried to p oll the QualysGu ard platform during
normal oper ation. This er ror can occur only after succe ssful
com pletion of the Quick Start.
The Qua lysGuard Scanner A ppliance User Guide provide s compre hensive
informat ion about the ap pliance, including the L CD interface a nd applia nce
configur ation options. Note tha t Appendix B prov ide
s detai led troublesh ooting
instruct ions that will ass ist you with res olving errors .
User Gui de
AC powe r cord
CAT5 cable
19" rac k mount bra cket kit
Before You Begin
You can easi ly install the Scanner Appli ance on your n etwork in minute s by
followi ng the 3-st ep Quick Start . Before you b egin, we recommend tha t you
review t he sections below to become fami liar wit h the Scanner Appliance
and its configuration options.
Check Package Accessories
Your Starter Kit package s hould contain thes e components:
If any c omponents are miss ing or damaged, please contact Qualys Support.
Review Network Requirements
The Sca nner Appl iance has the following net work requi rements.
Outbound HTTPS Access Your local network m ust be configu red to allow out bound
https (port 443) access to the Internet , so that the
Scanner A ppliance can c ommunicate wit h the
QualysGua
rd platfor m.
Accessibility of Target IPs The IP ad dresses for the hosts to be scanned must be
accessibl e to the Scann e
r Applian ce. This is part icularly
important if your network is designed with V LANs.
Bandwidth Minimum re commended bandwidth conne ction of
1.5 megabits per seco nd (Mbps) to the QualysGuard
.mroftalp
DHCP or S tatic IP The Scanner Appliance is pre-con figured with DHCP.
If you wish to configure w ith a static IP
address, be sure
you have t he IP address, ne tmask, default g ateway, and
primary D NS.
Proxy Supp ort Proxy support is available w ith or without authentication —
basic or NTLM. The Proxy server must be ass igned a
static IP a ddress and must a llow transparent SS L
.gnilennut
© QualysGuard is a registered trademark of Qualys, Inc. Qualys and the Qualys logo are trademarks of Qualys, Inc.
All other trademarks are the property of their respective owners.
Qualys, Inc.
1600 Bridge Parkway
Redwood Shores, CA 94065
T: 1
(
800
)
745 4355
For more information, visit: www.qualys.com
E
NTERPRISE
S
CANNER
A
PPLIANCE
Q
UICK
S
TART
G
UIDE
USB-to-RS232 converter cable
for Remote Console
Before You Begin
You can easily install the Scanner Appliance on your network in minutes by
following the 3-step Quick Start. Please review your Starter Kit package
contents before you begin. The Scanner Appliance includes a user interface
for configuration and management. Users may choose to use the LCD display
and keypad or the optional Remote Console interface for remote access via
a VT100 terminal, such as Windows HyperTerminal.
Check Package Accessories
Your Starter Kit package should contain these components:
If any components are missing or damaged, please contact Qualys Support.
Review Network Requirements
The Scanner Appliance has the following network requirements.
Outbound HTTPS Access Your local network must be configured to allow outbound
https (port 443) access to the Internet, so that the
Scanner Appliance can communicate with the
QualysGuard platform.
Accessibility of Target IPs The IP addresses for the hosts to be scanned must be
accessible to the Scanner Appliance. This is particularly
important if your network is designed with VLANs.
Bandwidth Minimum recommended bandwidth connection of
1.5 megabits per second (Mbps) to the QualysGuard
.mroftalp
DHCP or Static IP The Scanner Appliance is pre-configured with DHCP.
If you wish to configure with a static IP address, be sure
you have the IP address, netmask, default gateway, and
primary DNS.
Proxy Support Proxy support is available with or without authentication —
basic or NTLM. The Proxy server must be assigned a
static IP address and must allow transparent SSL
.gnilennut
ENTERPRISE SCANNER APPLIANCE
Q
UICK START GUIDE
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