Troubleshooting
• If necessary, we can supply the following items FOC for you to supply;
• Handles • Straps • Fuses
Very strong smell from unit:
• Possible failure of cooling unit. Complete Returns Form, and when you have received a returns
number, please return to Quest
Doesn’t operate on 12V:
• Ensure the customer is aware that 12V operation will often take longer for the unit to reach its
temperature.
• Check cigar fuse
• Check using known 12V supply
• Check customer’s cable lengths/area are in accordance with the values given on the operating
manual
• Ensure the customer knows that there is no thermostat control on 12v
Doesn’t operate on 240V:
• Check mains plug fuse (3A)
• Ensure customer knows that the higher the thermostat number, the lower the temperature setting
Doesn’t operate on gas:
• Check operation on known gas supply (follow standard safety checks when connecting to your
own gas supply)
• Check flame is present and can be seen
• Ensure customer knows how to operate gas control knob
• Ensure customer knows how to operate ignition button
Does not work after not being used for a while
• If you have not used the fridge for a while it can cause issues when you first use it again. If this
does happen and the coolbox does not produce any cooling, then disconnect the appliance and
turn it upside down for a few minutes then turn it the right way up. Turn it over several times and
then reconnect it.
• In general:
• Check that the cool box has been stored, & transported by the customer, “upright” (on its base,
arrows indicate on the outer packaging).
• Max tilt tolerance approximately 2 degrees. If box is left on its side or top this will cause problems
with the refrigerant & cooling eciency.
• Check that the lid closes correctly & seals
Servicing
• It is recommended that the product is serviced annually if used on gas.
• All servicing should be carried out by a certified engineer with requirement ACOP or STGW.
• A local service centre can be located by using the following urls:
UK service patners
• http://service-location.dometic.com/
Europe Service Partners
• http://www.dometic.com/enie/International/Site/Customer-Center/EuroService-Network/
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