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RICOH Pro C9100/C9110
Quick Troubleshooting Guide:Paper Jams in the Main Machine
Use this troubleshooting guide if you frequently encounter paper jams or misfeeds. Refer to the code displayed on the
screen when jam occurs, and take the action described in the table below.
Code Action
J033
J082
Do the following when printing onto A4/LT or shorter paper.
De-curl the paper as shown.
Load the paper perpendicular to its current direction (Rotate the paper 90 degrees).
J099
Fan the paper.
Do the following when using thick paper types (Weight 8 or thicker), envelopes, or metallic paper.
Set No. 113 [Double Feed Direction] in Advanced Settings to “Off”.
Note: After this step is performed, double-feeds will not be detected.
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