When a Message Appears While Using the
Copy Function
Message Condition Solution and reference
"Cannot Detect Original
Size"
An original is not placed
correctly on the
machine.
Place the original correctly. When you place
an original on the exposure glass, the machine
detects the original size by opening and
closing the exposure glass cover or ADF.
Open the cover or ADF by more than 30
degrees when placing an original.
An original with a
difficult-to-detect size
even in the regular size,
such as a transparency
or paper with sticky
notes, is placed on the
machine.
When scanning an original with a difficult-to-
detect size, specify the paper tray in [Paper
Select]. Also, when making an enlarged or
reduced copy, select an item other than [Fit to
Paper Size]
page 215 "Sizes Detectable with Auto Paper
Select"
An original of a custom
size is placed on the
machine.
When scanning an original of a custom size,
specify the original size in [Original Setting]
[Original Size] [Custom Size].
"Cannot XXX paper of
this size."
"XXX is not available with
this paper size."
("2 Sided Copy" or the
name of specified
finishing appears in
place of XXX)
A paper size that is not
supported in Duplex
copying or the specified
finishing type is
specified.
Check the paper size supported in Duplex
copying and the specified finishing type and
load the supported paper.
page 302 "List of Specifications"
"Exceeded the maximum
number of multi-sheet
fold."
The maximum number of
sheets that can be
specified for multi-sheet
fold has been
exceeded.
Check the number of sheets that can be
specified for multi-sheet fold, and then reduce
the number of originals before loading them.
page 302 "List of Specifications"
10. Troubleshooting
240
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