8. Troubleshooting Paper Delivery
Problems
Frequent Paper Misfeeds
Depending on the cause of the problem, do one of the following:
Have you ruffled the paper sufficiently?
Double feeding may result if the paper is not ruffled properly.
Remove the paper, ruffle it, and reload it.
For details about ruffling the paper, see "Fanning the Paper", Preparation.
Coated or another type of unsupported paper is loaded in the machine's tray.
Load paper not supported by the machine's paper tray (Trays 1-2) in the wide LCT or another paper
tray supporting the paper.
For details about the size and type of paper that can be loaded in the paper trays, see "Recommended
Paper Sizes and Types", Preparation.
The side fences in the paper tray are too close together.
If the distance between the side fences is less than the paper width, it may interfere with paper transfer
and so cause paper misfeeds.
Adjust the side fences to match the paper width.
When you close the paper tray, the side fences may become misaligned due to the weight of the paper.
To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", Preparation.
The side fences in the paper tray are too far apart.
If the side fences are too far apart, paper misfeeds may occur due to wrong paper size detection.
Adjust the side fences to match the paper width.
For details about loading paper, see "Loading Paper ", Preparation.
The end fence in the paper tray is not set properly
Double feeding or interference with the paper transfer may occur if the end fence is not set properly.
Adjust the end fence to match the paper size.
For details about loading paper, see "Loading Paper ", Preparation.
The paper size/orientation/type is not specified correctly.
In tray paper settings, specify the size, orientation, and type of the paper in use.
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