Sununo Plus Series
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of the product proved to be defective in design or manufacture. To claim the
warranty under the warranty policy of SAJ, you need to supply us with the
following information and documentation regarding the faulty inverter:
1. Product Model No.(e.g. Sununo Plus 3K) and serial number
(e.g.13020G1141EN00014).
2. Copy of the invoice and warranty certificate of the inverter.
3. Copy of the installation report and installation date.
4.Error message on LCD screen (if available) or any information which would be
helpful to determine the defect
5.Detailed information about the entire system (modules, circuits, etc.).
6.Documentation of previous claims/exchanges (if applicable).
After receiving above information, SAJ will decide how to proceed the service
1
.Repaired by SAJ factory, or SAJ authorized service center overhaul.
2.Repaired on-site by SAJ Service Center.
3. Offer a replacement device of equivalent value according to model and age.
In the case of an exchange, the remaining portion of the original warranty period
will be transferred to the replacement device. You will not receive a new certificate,
as your entitlement is documented at SAJ.
If the inverter needs to be replaced following assessment, SAJ will send a
replacement unit immediately. The defective inverter should be sent back to the
closest SAJ Service Center by packing in its original package if possible.
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