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Troubleshooting
There may be various reasons for abnormal operation of the receiver. Check the receiver according to the general procedures shown below. Additionally, we strongly recommend reading the detailed troubleshooting of your receiver in the full user
manual on our website www.strong.tv. If the receiver does not work properly after checking it according to the general and detailed troubleshooting, please contact your dealer or the local Service Hotline, or send an email to our Support via www.
strong.tv. Do NOT try to open or disassemble the receiver. It may cause a dangerous situation and the warranty will be void.
Problem Possible cause What to do
The LED/standby indicator and LED
display (if available on your receiver)
are not switching on.
The power cable or power adapter is unplugged. Check that the power cable or power adapter is plugged to the wall outlet.
If your receiver has a main power switch: The main power switch on the rear panel is set to
OFF
. Switch the main power on.
The electrical outlet may be damaged. Check with another device if the electrical outlet is supplied.
No signal.
The receiver is not connected to the signal source (DVB-C) or to the antenna (terrestrial or satellite
antenna).
Check the lead of the antenna or cable.
Check that the coaxial cable is correctly fitted to the antenna input on the receiver.
Damaged or defective connectors (F-connectors (DVB-S2) or IEC-connectors (DVB-T2 and DVB-C). Check connectors for visible damage.
DVB-T2, DVB-S2: The antenna (terrestrial or satellite) is damaged. Check the antenna for visible damage.
DVB-T2: Out of digital signal area. Check with your dealer or contact your local Service.
DVB-T2: An active antenna requires that the antenna power/external power is switched ON. Switch the antenna power of the receiver ON/connect an external power source.
DVB-T2, DVB-S2: Wrong direction of the antenna. Check the signal strength and quality and adjust your antenna correctly, or contact your local Service.
DVB-S2: Incorrect values of some tuner parameters (e.g. one/some channel(s) changed to another
transponder).
Set the values of the tuner parameters correctly, refer to the
Installation
menu in the user manual of
your receiver.
DVB-S2: Incorrect values of LNB parameters. Set the values of the LNB parameters correctly, or contact your local Service.
Multiswitch is defective or power cable or power adapter of Multiswitch is unplugged.
Check that the power cable or power adapter of Multiswitch is plugged to the wall outlet. Contact
your local Service.
The picture and sound remain
frozen, or macro blocks or similar
distortion are visible on the screen.
DVB-T2, DVB-S2: The transmission signals are too weak or have reflections/interference.
DVB-C, DVB-S2: The connecting cable at the signal source is too long (too high cable attenuation).
DVB-T2, DVB-S2: The antenna is not properly adjusted.
Press the
INFO
key on the remote control 3x to call up signal bars to visually assess signal strength
and signal quality (both parameters should be visible in the last third of the infobars). Contact your
local Service.
No sound on TV or amplifier.
The volume of the TV is set too low.
The volume of the receiver is set too low.
Increase the volume of the TV with its remote control.
Increase the volume of the receiver with its remote control.
The correct input is not selected on your TV or amplifier, or the unit is set to a higher resolution than
supported by the TV.
Switch to the correct TV/amplifier input.
Select lower resolution on the receiver.
The TV, digital receiver or amplifier is not switched on. Switch the TV/digital receiver/amplifier on.
The TV or digital receiver is not connected to the mains. Check the mains lead.
Bad cable connection.
Make sure that any existing digital or analogue A/V cable connections between the used
equipment(TV, digital receiver or A/V amplifier) are properly connected.
Audio is muted. Press the
MUTE
button on your remote control.
The TV power is off. Turn the TV on.
No access to scrambled services.
Free-To-Air receiver: The channel is scrambled. Your receiver doesn't support scrambled channels. Select an alternative channel.
Receiver with Conditional access: The Common Interface module (CAM) or smart card are not
inserted correctly.
Check the whether the Common Interface module (CAM) or smart card is correctly inserted.
Receiver with Conditional access: Your subscription has expired. Check your current subscription status with your service provider.
Receiver with Conditional access: No subscription for the selected channel, or an activation is not
possible.
Switch to another channel.
Remove channels that cannot be activated from the channel list.
No response to the remote control.
The receiver is off. Plug in and turn on the receiver.
The remote control is not aimed correctly. Aim the remote control at the IR sensor on the front panel of the receiver.
The IR sensor on the front panel of the receiver is obstructed. Avoid or remove obstructions.
The batteries of the remote control are not inserted, wrongly inserted or exhausted.
Check whether the batteries are inserted correctly or exhausted. If exhausted, replace the batteries in
the remote control.
After moving the DVB-T2 Receiver
to another room/area you are
no longer able to receive digital
reception.
DVB-T2: The antenna signals are too weak.
Press
INFO
on the remote control to keep the signal bars on screen and adjust the Indoor antenna
for maximum reception. Alternatively, do a rescan of the channels.
DVB-T2: The signal strength/quality might be less than before, if using an indoor antenna.
When using an active antenna, check if the antenna power setting is
On
.
Try using an outdoor antenna.
The receiver switches off or to
standby automatically.
The
Auto Standby
function is enabled and has reached the set time. Disable
Auto Standby
. Refer to the user manual of your receiver for details.
Forgotten PIN code/password.
The default PIN is
0000
or
1234
(refer to the user manual of your Device).
Contact your local Service Hotline or send an email to our Support via www.strong.tv
Forgotten channel lock code. Contact your local Service Hotline or send an email to our Support via www.strong.tv
Playback of video (or Timeshift)
is causing picture freeze/macro
blocks or similar distortion,
especially on HD content.
The read/write speed of your USB device could be too low.
Make sure to use a USB storage device with sufficient speed and space. Pen drives (‘USB sticks’) may
not support sufficient speed.
The USB storage device is not
working properly.
The power consumption is too high. Connect an extra power supply adapter to your USB HDD device.
The USB device is formatted incorrectly. Format the USB device on a PC to FAT 32.
Recording is no longer possible. The selected storage medium is full.
Delete existing recording(s).
Attach and use another storage medium.
The receiver automatically switches
off after a certain time.
The Auto Standby function is enabled. Check the Auto Standby setting and disable if necessary.
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