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My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
• If it still doesn't work, reset the phone.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure that the Power key is not accidentally
pressed while the screen is unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the phone or update software.
My phone can't charge properly
• Make sure that you are using the TCL charger that comes with
the phone.
• Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions
0°C (32°F) to 45°C (113°F).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is
displayed
• Try connecting to the network by moving to another physical
location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
• Make sure that the internet access service of your SIM card is
available.
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General
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