2022 Vehicle Delivery Checklist
RAV4
RAV4 Hybrid
NEW VEHICLE DELIVERY CHECKLIST
Toyota vehicles undergo one of the most demanding inspection processes in the automotive industry. Hundreds of inspections
are conducted at the factory and your authorized Toyota dealer. The following checklist is our assurance that your vehicle is clean,
in excellent condition, has a full tank of gas, and is not missing any promised items.
QUALITY INSPECTION
We have performed a quality Pre-Delivery Inspection on
your new vehicle. Our factory-trained service professionals
have veried that all systems and controls are operating
properly.
EXPLAIN VEHICLE FEATURES AND BENEFITS
Thoroughly explained Major Features and
demonstrated Operation of Controls.
Demonstrated and explained Connected Services
and completed registration.
Demonstrated and explained Audio Multimedia System.
Added dealer service contact information.
Demonstrated and explained Bluetooth
®
and completed
phone pairing.
Demonstrated and explained SiriusXM
®
Satellite Radio.
VEHICLE INSPECTION
Exterior Clean and Undamaged.
Interior Clean and Undamaged.
Full tank of fuel or gas voucher.
Vehicle Delivered with all features promised.
Dealership Representative Signature Name (please print)
CUSTOMER ACKNOWLEDGMENT
I have inspected my new Toyota and acknowledge that all Pre-Delivery and Delivery Checklist items
have been reviewed with me by the dealership representative.
©2021 Toyota Motor Sales U.S.A., Inc. 2022 RAV4 / RAV4 Hybrid Page 1 of 3
Customer Signature Name (please print) Email Address
DEALER STAFF INTRODUCTIONS
Service Manager Parts Manager
Customer Relations Manager
(Provide business cards.)
Introduced the customer to the Parts and Service departments.
Reviewed hours of operation and provided
Parts and Service departments’ telephone numbers.
FOR NEW CUSTOMERS
During normal business hours:
Scheduled rst appointment.
Date: Time:
PROPER FLOOR MAT INSTALLATION AND CARE
Veried that the correct driver’s oor mat is installed.
Explained proper driver’s oor mat installation using the
retaining hooks (clips).
Explained oor mat care: Never install the driver’s oor mat
with the bottom-side up, do not place another oor mat(s)
on top of an existing mat, and regularly verify the driver’s
oor mat is properly secure, e.g., after carwash, interior
cleaning, etc.
Reviewed Owner’s Manual.
Reviewed Quick Reference Guide.
Reviewed Warranty Information.
Warranty Provisions
Maintaining Your Warranty
Special Operating Conditions
Reviewed Maintenance Schedules.
Synthetic Oil, if applicable.
Reviewed ToyotaCare Brochure.
ToyotaCare No Cost Service & Roadside, if eligible.
PRODUCTS OR SERVICES DUE TO CUSTOMER
Description of any Products/Services
Due to the Customer
Date
Promised
Assist with Toyota app download to customers mobile device.
EXPLAIN NEW VEHICLE PUBLICATIONS
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