Toyota Prius 2011 - Service Bulletin Manual

T-SB-0309-10Rev2November5,2010
2011PriusPreDeliveryService(PDS)
Service
CategoryGeneral
SectionPre-DeliveryServiceMarketUSA
Applicability
YEAR(S)MODEL(S)ADDITIONALINFORMATION
2011
Prius
TSBREVISIONNOTICE
July15,2011Rev2:
•Step6hasbeenaddedtoUnderVehiclesection.
Anypreviousprintedversionsofthisservicebulletinshouldbediscarded.
December1,2010Rev1:
•Precautionssectionhasbeenadded.
Anypreviousprintedversionsofthisservicebulletinshouldbediscarded.
Introduction
Pre-DeliveryService(PDS)isacriticalstepinsatisfyingyourdealership’snewcarcustomers.
CustomerfeedbackindicatesthefollowingareasdeservespecialattentionwhenperformingPDS:
•Carefulinspectionforpaintchips/scratchesandbodydents/dings.
•Properoperationofelectricalaccessories(includinginteriorlight,clock,andradioreset).
•Interiorcleanliness.
•Properfunctionofmechanicalsystems.
CustomerretentionandpropermaintenanceofvehicleshasbeenamajorfocusforToyota.Tohelp
remindcustomersthatregularoilchangesareessentialtothepropermaintenanceoftheirvehicle,
dealersarerequiredtobegininstallingafirstoilchangereminderstickerpriortodelivery.Bydoing
this,customerswillberemindedtoreturntoyourdealershipfortheirfirstoilchange.yourcurrentoil
changereminderstickermaybeused.(SeePDSCheckSheetitem8ofFinalInspection&Cleaning.)
ANewPDSCheckSheethasbeendevelopedforthe2011modelyearPrius.Somecheckpoints
havebeenadded,expandedorclarified.TSBsareavailableforitemsinboldtype.
©2011ToyotaMotorSales,USA
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